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  1. Jira Software Data Center
  2. JSWSERVER-11412

Errors when opening Issue Details pane for issues with attachments

      At an attempt to open Issue Details for issues with attachments of file types that use zip structure (e.g. .zip, .frt, .xlsx, .gliffy, pptx, .docx), JIRA Agile throws errors:

      java.lang.NoClassDefFoundError: com/atlassian/jira/issue/attachment/AttachmentZipKit$FileCriteria


      Workaround 1
      Open the issues in a separate tab in the JIRA Issue View, and perform any operations there. Refresh the board to view changes.

      Workaround 2

      1. As an admin or sysadmin, go to JIRA Administration > System > Attachment Settings.
      2. Click Edit Settings.
      3. Switch the Enable ZIP Support option to "Off" and save the settings.
        Note: this will only disable the option to download all attachments as a single .zip file, and will not affect the availability of existing files (including .zip ones).

      If you follow the second workaround, you'll want to re-enable the ZIP support setting once the fix is rolled out.


      If you see Issue Keys on the board displayed as ellipsis ('...'), you're running into a different bug in Agile, GHS-11424.

            [JSWSERVER-11412] Errors when opening Issue Details pane for issues with attachments

            Many thanks from here, too! Good work guys!

            Jeroen Elias added a comment - Many thanks from here, too! Good work guys!

            Atlassian Team - Thanks a bunch for the super-quick fix to this one. You guys rock !!!

            Shari Barchus added a comment - Atlassian Team - Thanks a bunch for the super-quick fix to this one. You guys rock !!!

            Note: if you're introduced the second workaround for this issue, you may want to re-enable ZIP support, to allow users to download attachments in bulk again.

            Dobroslawa Wierzbicka (Inactive) added a comment - Note: if you're introduced the second workaround for this issue, you may want to re-enable ZIP support, to allow users to download attachments in bulk again.

            Issue Resolved

            A fix for this issue has now been rolled out to all affected instances in our Cloud offering.

            We apologise for any inconvenience caused by this bug.

            Andreas Knecht (Inactive) added a comment - Issue Resolved A fix for this issue has now been rolled out to all affected instances in our Cloud offering. We apologise for any inconvenience caused by this bug.

            This is impacting our team and productivity. Please provide an ETA on when there will be a resolution.

            Zaheera Dhalla added a comment - This is impacting our team and productivity. Please provide an ETA on when there will be a resolution.

            Any idea when this will be resolved?

            Christina Tattory added a comment - Any idea when this will be resolved?

            Workaround 2 masks the issue for many of our users but not all. Some users are getting a much bigger Java error that isn't resolved via the workarounds.

            Josh Tilton added a comment - Workaround 2 masks the issue for many of our users but not all. Some users are getting a much bigger Java error that isn't resolved via the workarounds.

            This is affecting us as well on our OnDemand instance, but Workaround 2 stopped it.

            Ernest Mueller added a comment - This is affecting us as well on our OnDemand instance, but Workaround 2 stopped it.

            This is a significant issue to us. Losing productivity. Please make it a high priority.

            Stuart Richman added a comment - This is a significant issue to us. Losing productivity. Please make it a high priority.

            Workaround #2 fixed this issue for us.

            isabelle jacquot added a comment - Workaround #2 fixed this issue for us.

              Unassigned Unassigned
              dwierzbicka Dobroslawa Wierzbicka (Inactive)
              Affected customers:
              78 This affects my team
              Watchers:
              133 Start watching this issue

                Created:
                Updated:
                Resolved: