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Details

Type: Bug
Resolution: Fixed
Priority: Medium
Fix Version/s: 6.6.12
Affects Version/s: 6.6.11
Component/s: None
Labels:
- affects-cloud
- affects-server

Introduced in Version:
6.06
Bug Fix Policy:
View Atlassian Server bug fix policy

Description

At an attempt to open Issue Details for issues with attachments of file types that use zip structure (e.g. .zip, .frt, .xlsx, .gliffy, pptx, .docx), JIRA Agile throws errors:

java.lang.NoClassDefFoundError: com/atlassian/jira/issue/attachment/AttachmentZipKit$FileCriteria

Workaround 1
Open the issues in a separate tab in the JIRA Issue View, and perform any operations there. Refresh the board to view changes.

Workaround 2

As an admin or sysadmin, go to JIRA Administration > System > Attachment Settings.
Click Edit Settings.
Switch the Enable ZIP Support option to "Off" and save the settings.
Note: this will only disable the option to download all attachments as a single .zip file, and will not affect the availability of existing files (including .zip ones).

If you follow the second workaround, you'll want to re-enable the ZIP support setting once the fix is rolled out.

If you see Issue Keys on the board displayed as ellipsis ('...'), you're running into a different bug in Agile, ~~GHS-11424~~.

Attachments

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AttlassianError.png
25 kB
04/Nov/2014 8:31 PM
Kanban-no-issue-number.png
143 kB
04/Nov/2014 4:56 PM

Issue Links

duplicates

JSWSERVER-11421 Unable to view issues with attachments on Sprint or Kanban boards

Closed

JSWSERVER-11519 No class def found error on the board

Closed

JSWSERVER-11417 java.lang.NoClassDefFoundError

Closed

JSWSERVER-11518 an internal error shows when i click on task that has attachment

Closed

JSWSERVER-11520 Unable to open issues with attachments from any board

Closed

is duplicated by

CLOUD-7550 java.lang.NoClassDefFoundError: Error java.lang.NoClassDefFoundError: com/atlassian/jira/issue/attachment/AttachmentZipKit$FileCriteria

Closed

CLOUD-7547 Agile Board view "work" : attachement ZIP

Closed

JRASERVER-40694 Error when adding links or attachements to issues

Closed

JSWSERVER-11436 Error on the Planning board in Jira

Closed

CLOUD-7549 Agile:ClassNotFoundExceptions

Closed

JSWSERVER-11433 java.lang.NoClassDefFoundError

Closed

JSWSERVER-11437 Java error appearing on all pages in On Demand related to attachments

Closed

mentioned in: Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...; Page Loading...

(7 is duplicated by, 13 mentioned in)

Activity

People

Assignee:: Unassigned

Reporter:: Dobroslawa Wierzbicka (Inactive)

Votes:: 78 Vote for this issue

Watchers:: 134 Start watching this issue

Dates

Created:: 03/Nov/2014 11:20 AM

Updated:: 27/Mar/2019 11:26 PM

Resolved:: 05/Nov/2014 4:34 AM