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Bug
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Resolution: Tracked Elsewhere
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High (View bug fix roadmap)
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None
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None
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None
Symptoms
Getting error when trying to access JIRA Agile Release Burndown report using Internet Explorer version 9 - 11. The browser got stuck and the user couldn't do anything.
Error details:
Exception: Object doesn't support property or method 'split' Resource: https://dsj4qznkp7ma3.cloudfront.net/richie.jira-dev.com/s/09c02405ecd6e3bda3cc84c0506ebade-CDN/en_US-m8926w/64003/28/cc3c7201d17cfda23c7b1ecca05cb358/_/download/contextbatch/js/jira.general,-greenhopper-rapid-non-gadget,-atl.general,-gh-rapid,-jira.project.sidebar,-jira.global/batch.js?analyticsEnabled=true&jag_disabled_marketing=true&locale=en-US&admin_agent_needed=true Line: 8 Exception: Object doesn't support property or method 'split' Resource: https://dsj4qznkp7ma3.cloudfront.net/richie.jira-dev.com/s/09c02405ecd6e3bda3cc84c0506ebade-CDN/en_US-m8926w/64003/28/cc3c7201d17cfda23c7b1ecca05cb358/_/download/contextbatch/js/jira.general,-greenhopper-rapid-non -gadget,-atl.general,-gh-rapid,-jira.project.sidebar,-jira.global/batch.js?analyticsEnabled=true&jag_disabled_marketing=true&locale=en-US&admin_agent_needed=true Line: 8 Exception: Object doesn't support property or method 'split' Resource: https://dsj4qznkp7ma3.cloudfront.net/richie.jira-dev.com/s/09c02405ecd6e3bda3cc84c0506ebade-CDN/en_US-m8926w/64003/28/cc3c7201d17cfda23c7b1ecca05cb358/_/download/contextbatch/js/jira.general,-greenhopper-rapid-non-gadget,-atl.general,-gh-rapid,-jira.project.sidebar,-jira.global/batch.js?analyticsEnabled=true&jag_disabled_marketing=true&locale=en-US&admin_agent_needed=true
This problem does not affect other supported browsers (Chrome, Firefox, Safari).
Cause
Javascript errors are being caused by a library that is included on the page by Service Desk.
Work around
- Use a different browser.
- If you have Service Desk installed but you are not using it, you can temporarily disable Service Desk to restore access to reports.
- mentioned in
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![[Extranet] Page](/images/icons/generic_link_16.png "[Extranet] Page")
Page
Failed to load
![[Atlassian Documentation] Page](https://confluence.atlassian.com/images/icons/favicon.png "[Atlassian Documentation] Page"){kind=icon}
| Form Name | |||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|
[JSWSERVER-11288] Error occurred when accessing JIRA Agile Release Burndown report using IE version 9 - 11
| Workflow | Original: JAC Bug Workflow v2 [ 2850266 ] | New: JAC Bug Workflow v3 [ 2933116 ] |
| Status | Original: Resolved [ 5 ] | New: Closed [ 6 ] |
| Workflow | Original: JIRA Bug Workflow w Kanban v7 - Restricted [ 2545094 ] | New: JAC Bug Workflow v2 [ 2850266 ] |
| Workflow | Original: JIRA Bug Workflow w Kanban v6 - Restricted [ 1545808 ] | New: JIRA Bug Workflow w Kanban v7 - Restricted [ 2545094 ] |
| Workflow | Original: JIRA Bug Workflow w Kanban v6 [ 909584 ] | New: JIRA Bug Workflow w Kanban v6 - Restricted [ 1545808 ] |
| Workflow | Original: GreenHopper Kanban Workflow 20141014 [ 747496 ] | New: JIRA Bug Workflow w Kanban v6 [ 909584 ] |
New version of Service Desk is available: https://marketplace.atlassian.com/plugins/com.atlassian.servicedesk/versions#b200030
| Fix Version/s | Original: 6.6.Next [ 45696 ] |
| Assignee | Original: Michael Tokar [ mtokar ] | |
| Resolution | New: Tracked Elsewhere [ 15 ] | |
| Status | Original: Awaiting Soak [ 10040 ] | New: Resolved [ 5 ] |
The version of JIRA Service Desk which contains the fix to this issue has now been made available on Marketplace. It was deployed to JIRA Cloud customers on Monday of this week.
Regards,
JIRA Agile team
we have the same problem for Jira Agile, all versions above 6.3.11