Details
-
Bug
-
Resolution: Tracked Elsewhere
-
High
-
None
-
None
-
None
Description
Symptoms
Getting error when trying to access JIRA Agile Release Burndown report using Internet Explorer version 9 - 11. The browser got stuck and the user couldn't do anything.
Error details:
Exception: Object doesn't support property or method 'split' Resource: https://dsj4qznkp7ma3.cloudfront.net/richie.jira-dev.com/s/09c02405ecd6e3bda3cc84c0506ebade-CDN/en_US-m8926w/64003/28/cc3c7201d17cfda23c7b1ecca05cb358/_/download/contextbatch/js/jira.general,-greenhopper-rapid-non-gadget,-atl.general,-gh-rapid,-jira.project.sidebar,-jira.global/batch.js?analyticsEnabled=true&jag_disabled_marketing=true&locale=en-US&admin_agent_needed=true Line: 8 Exception: Object doesn't support property or method 'split' Resource: https://dsj4qznkp7ma3.cloudfront.net/richie.jira-dev.com/s/09c02405ecd6e3bda3cc84c0506ebade-CDN/en_US-m8926w/64003/28/cc3c7201d17cfda23c7b1ecca05cb358/_/download/contextbatch/js/jira.general,-greenhopper-rapid-non -gadget,-atl.general,-gh-rapid,-jira.project.sidebar,-jira.global/batch.js?analyticsEnabled=true&jag_disabled_marketing=true&locale=en-US&admin_agent_needed=true Line: 8 Exception: Object doesn't support property or method 'split' Resource: https://dsj4qznkp7ma3.cloudfront.net/richie.jira-dev.com/s/09c02405ecd6e3bda3cc84c0506ebade-CDN/en_US-m8926w/64003/28/cc3c7201d17cfda23c7b1ecca05cb358/_/download/contextbatch/js/jira.general,-greenhopper-rapid-non-gadget,-atl.general,-gh-rapid,-jira.project.sidebar,-jira.global/batch.js?analyticsEnabled=true&jag_disabled_marketing=true&locale=en-US&admin_agent_needed=true
This problem does not affect other supported browsers (Chrome, Firefox, Safari).
Cause
Javascript errors are being caused by a library that is included on the page by Service Desk.
Work around
- Use a different browser.
- If you have Service Desk installed but you are not using it, you can temporarily disable Service Desk to restore access to reports.
