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  1. Jira Software Data Center
  2. JSWSERVER-11288

Error occurred when accessing JIRA Agile Release Burndown report using IE version 9 - 11

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    • Icon: Bug Bug
    • Resolution: Tracked Elsewhere
    • Icon: High High (View bug fix roadmap)
    • None
    • None
    • None

      Symptoms

      Getting error when trying to access JIRA Agile Release Burndown report using Internet Explorer version 9 - 11. The browser got stuck and the user couldn't do anything.

      Error details:

      Exception: Object doesn't support property or method 'split'
Resource: https://dsj4qznkp7ma3.cloudfront.net/richie.jira-dev.com/s/09c02405ecd6e3bda3cc84c0506ebade-CDN/en_US-m8926w/64003/28/cc3c7201d17cfda23c7b1ecca05cb358/_/download/contextbatch/js/jira.general,-greenhopper-rapid-non-gadget,-atl.general,-gh-rapid,-jira.project.sidebar,-jira.global/batch.js?analyticsEnabled=true&jag_disabled_marketing=true&locale=en-US&admin_agent_needed=true
Line: 8
Exception: Object doesn't support property or method 'split'
Resource: https://dsj4qznkp7ma3.cloudfront.net/richie.jira-dev.com/s/09c02405ecd6e3bda3cc84c0506ebade-CDN/en_US-m8926w/64003/28/cc3c7201d17cfda23c7b1ecca05cb358/_/download/contextbatch/js/jira.general,-greenhopper-rapid-non
-gadget,-atl.general,-gh-rapid,-jira.project.sidebar,-jira.global/batch.js?analyticsEnabled=true&jag_disabled_marketing=true&locale=en-US&admin_agent_needed=true
Line: 8
Exception: Object doesn't support property or method 'split'
Resource: https://dsj4qznkp7ma3.cloudfront.net/richie.jira-dev.com/s/09c02405ecd6e3bda3cc84c0506ebade-CDN/en_US-m8926w/64003/28/cc3c7201d17cfda23c7b1ecca05cb358/_/download/contextbatch/js/jira.general,-greenhopper-rapid-non-gadget,-atl.general,-gh-rapid,-jira.project.sidebar,-jira.global/batch.js?analyticsEnabled=true&jag_disabled_marketing=true&locale=en-US&admin_agent_needed=true

      This problem does not affect other supported browsers (Chrome, Firefox, Safari).

      Cause

      Javascript errors are being caused by a library that is included on the page by Service Desk.

      Work around

      • Use a different browser.
      • If you have Service Desk installed but you are not using it, you can temporarily disable Service Desk to restore access to reports.

        1. Screenshot from 2014-10-02 12_57_19.png
          Screenshot from 2014-10-02 12_57_19.png
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        2. Screenshot from 2014-10-02 12_57_40.png
          Screenshot from 2014-10-02 12_57_40.png
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            [JSWSERVER-11288] Error occurred when accessing JIRA Agile Release Burndown report using IE version 9 - 11

            Owen made changes -
            Workflow Original: JAC Bug Workflow v2 [ 2850266 ] New: JAC Bug Workflow v3 [ 2933116 ]
            Status Original: Resolved [ 5 ] New: Closed [ 6 ]
            Owen made changes -
            Workflow Original: JIRA Bug Workflow w Kanban v7 - Restricted [ 2545094 ] New: JAC Bug Workflow v2 [ 2850266 ]
            Ignat (Inactive) made changes -
            Workflow Original: JIRA Bug Workflow w Kanban v6 - Restricted [ 1545808 ] New: JIRA Bug Workflow w Kanban v7 - Restricted [ 2545094 ]
            Owen made changes -
            Workflow Original: JIRA Bug Workflow w Kanban v6 [ 909584 ] New: JIRA Bug Workflow w Kanban v6 - Restricted [ 1545808 ]
            Oswaldo Hernandez (Inactive) made changes -
            Workflow Original: GreenHopper Kanban Workflow 20141014 [ 747496 ] New: JIRA Bug Workflow w Kanban v6 [ 909584 ]
            Michael Tokar made changes -
            Fix Version/s Original: 6.6.Next [ 45696 ]
            Michael Tokar made changes -
            Assignee Original: Michael Tokar [ mtokar ]
            Resolution New: Tracked Elsewhere [ 15 ]
            Status Original: Awaiting Soak [ 10040 ] New: Resolved [ 5 ]
            Anund made changes -
            Remote Link New: This issue links to "Page (Atlassian Documentation)" [ 82514 ]
            Michael Tokar made changes -
            Fix Version/s New: 6.6.Next [ 45696 ]
            mtokar.adm made changes -
            Workflow Original: GreenHopper Kanban Workflow v2 [ 734568 ] New: GreenHopper Kanban Workflow 20141014 [ 747496 ]

              Unassigned Unassigned
              rsaputra Adven
              Affected customers:
              2 This affects my team
              Watchers:
              11 Start watching this issue

                Created:
                Updated:
                Resolved: