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  1. Jira Software Data Center
  2. JSWSERVER-11107

JIRA Agile tab is missing from the instance

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Details

    • Bug
    • Resolution: Support Request
    • Highest
    • None
    • None
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      This issue is NOT RESOLVED. All work that was assigned to our current sprints has been lost. In addition, user stories and defect that were assigned to previous sprints are gone as well. This must be addressed ASAP.

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      This issue is NOT RESOLVED. All work that was assigned to our current sprints has been lost. In addition, user stories and defect that were assigned to previous sprints are gone as well. This must be addressed ASAP.

    Description

      NOTE: This bug report is for JIRA Software Server. Using JIRA Software Cloud? See the corresponding bug report.

      This defect was copied as we are having the exact same issue as of last night. We cannot access the jira plug-in as we are getting an error that it is failing to load. If you review the logs you will see that 'com.pyxis.greenhopper.jira' failed to load. Also, prior to that error there is another entry that 'jira-greenhooper-plugin-6.5.23....' failed to load.

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      The JIRA Agile appears to be disabled. Under the JIRA Agile add-on if you try to enable it, you hit into error: This add-on failed to enable. It may require a license. Refer to the logs for more information.

      The current workaround is to restart the instance. If you are raising an issue, under https://support.atlassian.com, do let us know the best time to restart your instance.

      Attachments

        1. jira error 2.png
          jira error 2.png
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        2. jira error 1.png
          jira error 1.png
          41 kB

        Issue Links

          is cloned from

          Bug - A problem which impairs or prevents the functions of the product. JSWCLOUD-15802 JIRA Agile tab is missing from the instance

          • Medium - Medium priority issues
          • Closed
          is duplicated by

          Bug - A problem which impairs or prevents the functions of the product. JSWSERVER-11109 Jira Agile Plug-in Will not Load

          • Highest - Our top priority issues
          • Closed
          relates to

          Bug - A problem which impairs or prevents the functions of the product. JSWCLOUD-11107 JIRA Agile tab is missing from the instance

          • Highest - Our top priority issues
          • Closed

          Activity

            People

              Unassigned Unassigned
              1cfe4efa38ef Alberto Valcarlos
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              Dates

                Created:
                Updated:
                Resolved: