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  1. Jira Software Data Center
  2. JSWSERVER-11107

JIRA Agile tab is missing from the instance

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      This issue is NOT RESOLVED. All work that was assigned to our current sprints has been lost. In addition, user stories and defect that were assigned to previous sprints are gone as well. This must be addressed ASAP.

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      This issue is NOT RESOLVED. All work that was assigned to our current sprints has been lost. In addition, user stories and defect that were assigned to previous sprints are gone as well. This must be addressed ASAP.

      NOTE: This bug report is for JIRA Software Server. Using JIRA Software Cloud? See the corresponding bug report.

      This defect was copied as we are having the exact same issue as of last night. We cannot access the jira plug-in as we are getting an error that it is failing to load. If you review the logs you will see that 'com.pyxis.greenhopper.jira' failed to load. Also, prior to that error there is another entry that 'jira-greenhooper-plugin-6.5.23....' failed to load.

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      The JIRA Agile appears to be disabled. Under the JIRA Agile add-on if you try to enable it, you hit into error: This add-on failed to enable. It may require a license. Refer to the logs for more information.

      The current workaround is to restart the instance. If you are raising an issue, under https://support.atlassian.com, do let us know the best time to restart your instance.

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            [JSWSERVER-11107] JIRA Agile tab is missing from the instance

            Kiran (Inactive) added a comment -

            Support request https://support.atlassian.com/browse/JST-107386 has been created.

            Kiran (Inactive) added a comment - Support request https://support.atlassian.com/browse/JST-107386 has been created.

            Alberto Valcarlos added a comment -

            Priority was not set correctly. We are currently blocked with regards to being able to manage our sprints.

            Alberto Valcarlos added a comment - Priority was not set correctly. We are currently blocked with regards to being able to manage our sprints.

            Alberto Valcarlos added a comment -

            I've attached two screenshots of the errors that I am seeing. Our site is hosted via https://radiusinc.atlassian.net/.

            Alberto Valcarlos added a comment - I've attached two screenshots of the errors that I am seeing. Our site is hosted via https://radiusinc.atlassian.net/ .

              Unassigned Unassigned
              1cfe4efa38ef Alberto Valcarlos
              Affected customers:
              0 This affects my team
              Watchers:
              2 Start watching this issue

                Created:
                Updated:
                Resolved: