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  1. Jira Software Cloud
  2. JSWCLOUD-5502

Greenhopper Feedback Behind Firewall

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Details

    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

    Description

      When JIRA is behind the firewall and if the Greenhopper feedback module is enabled it throws javascript exceptions. This could be handled as a feature to have a global configuration which indicates to JIRA that internet connection should not be attempted (including UPM probably).

      Atlassian Status as at 28th August 2012

      We hardened this code in GreenHopper 5.10.6 so that most users should not see errors of this sort.

      We've further hardened the code in the forthcoming GreenHopper 6.0.2. Once GreenHopper 6.0.2 is released all users will be able to upgrade to this version and be assured these errors are resolved.

      Thank you.

      Regards,
      Shaun Clowes

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        Issue Links

          is incorporated by

          Suggestion - JSWCLOUD-8216 As a Supporter, I want improved Rapid Board JS error reporting

          • Closed
          is related to

          Bug - A problem which impairs or prevents the functions of the product. JSWCLOUD-8091 GreenHopper Feedback Errors With an Active Atlassian ID Session

          • Low - Low priority issues
          • Closed
          relates to

          Suggestion - JRACLOUD-29046 JIRA Configuration option "This Install does Not connect with the outside world"

          • Closed

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              Unassigned Unassigned
              rpillai RenjithA
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              Dates

                Created:
                Updated:
                Resolved: