Automation e-mails not sent when using only the BCC field

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    • 9
    • Severity 3 - Minor

      Issue Summary

      Automation e-mails are not being sent when all addresses are placed in the BCC field

      Steps to Reproduce

      1. Add a Send Email action to an automation rule
      2. Add addressees only to the BCC: field, leave the TO: field blank
      3. Execute the automation

      Expected Results

      All addresses in the BCC field receive the e-mail sent by Automation

      Actual Results

      No e-mail is received

       

      This is what appears in the Audit log:

      Workaround

      Add at least one e-mail to the TO: field, then the BCC e-mails will receive the message as well

        1. image-2021-07-01-14-25-51-648.png
          image-2021-07-01-14-25-51-648.png
          20 kB

            Assignee:
            Unassigned
            Reporter:
            Roberto Amorim (Inactive)
            Votes:
            5 Vote for this issue
            Watchers:
            13 Start watching this issue

              Created:
              Updated:
              Resolved: