Details
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Bug
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Resolution: Timed out
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Medium
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10
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Severity 3 - Minor
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Description
Problem Definition
On a Browser when viewing issues on Board and the tab is pinned, it causes a continuous loading spinner on the old issue view, which doesn't stop to load.
Steps to Reproduce
- go to the board overview and select an issue
- right click the tab and select "pin tab"
- close the browser and open it again.
Expected Result
Once the Browser is re-opened, since the tab is pinned, the issue should be able to simply load
Actual Result
There's a continuous loading spinner on the issue that's selected, selecting other issues doesn't stop the loading.
Console log
- TypeError: GH.GridDataController.getModel(...) causes an Unexpected type error : There was an unexpected type. This occurs oftentimes with undefined or null values.
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- Unhandled error causes a "NetworkError when attempting to fetch resource"
Unhandled promise rejection TypeError: "NetworkError when attempting to fetch resource." es6.promise.js:110 I/</t< es6.promise.js:110 ./node_modules/core-js/library/modules/_perform.js/e.exports _perform.js:3:12 I/< es6.promise.js:104 i https://d94cnjerq84bd.cloudfront.net/atl-vertigo--shard-jira-prod-us-14--4--jres.atlassian.net/s/d41d8cd98f00b204e9800998ecf8427e-CDN/-nu6t53/b/30/adadc488a6d81355e02b4c50b29dd708/_/download/contextbatch/js/_super/batch.js:3397:83176 a https://d94cnjerq84bd.cloudfront.net/atl-vertigo--shard-jira-prod-us-14--4--jres.atlassian.net/s/d41d8cd98f00b204e9800998ecf8427e-CDN/-nu6t53/b/30/adadc488a6d81355e02b4c50b29dd708/_/download/contextbatch/js/_super/batch.js:3397:83354 n https://d94cnjerq84bd.cloudfront.net/atl-vertigo--shard-jira-prod-us-14--4--jres.atlassian.net/s/d41d8cd98f00b204e9800998ecf8427e-CDN/-nu6t53/b/30/adadc488a6d81355e02b4c50b29dd708/_/download/contextbatch/js/_super/batch.js:3397:83887
Known Browsers Affected
- Firefox 63.03, 64.02
- Chrome
Workaround
This workaround seems to vary, as the below fix might work or not depending on your machine or OS!
- Refreshing the Current page by Pressing F5 or the Reload button
- Clearing the Browser Cookies
- Clearing the DNS Cache
- Use a Different Browser
- Switch to the new Issue view
Attachments
Issue Links
- relates to
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JRACLOUD-70285 High memory consumption in Firefox after page refresh
- Closed