"Error rendering 'gh-epic-link'. Please contact your JIRA administrators" error message in Epic link custom field view

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    • 20
    • Severity 2 - Major
    • 1

      Summary

      When you click to view the "Epic link" custom filed, the error message "Error rendering 'gh-epic-link'. Please contact your JIRA administrators." is displayed.

      Environment

      (Optional - If Applicable)

      • All

      Steps to Reproduce

      1. Click Cog icon > Issues
      2. Under Fields, click Custom fields
      3. Locate the Epic Link custom field, then click the Cog icon > View

      Expected Results

      You see the info related to the custom field

      Actual Results

      You see the error message "Error rendering 'gh-epic-link'. Please contact your JIRA administrators." besides default value

      The below exception is thrown in the JIRA log file:

      2017-08-01 19:43:34.321400500 2017-08-01 19:43:34,321 http-nio-3008-exec-4 WARN 557058:c86baf45-5b5f-4136-831a-931e11ac0970 1183x2306x1  201.22.212.136 /secure/admin/ConfigureCustomField!default.jspa [c.atlassian.ozymandias.SafePluginPointAccess] Unable to run plugin code because of 'java.lang.NullPointerException - null'.

      Notes

      Workaround

        1. Screen Shot 2017-08-01 at 19.42.06.png
          73 kB
          Heitor T
        2. Screen Shot 2020-03-25 at 7.57.06.png
          158 kB
          Uriel C

            Assignee:
            Vineet Gandhi (Inactive)
            Reporter:
            Heitor T (Inactive)
            Votes:
            14 Vote for this issue
            Watchers:
            25 Start watching this issue

              Created:
              Updated:
              Resolved: