Uploaded image for project: 'Jira Software Cloud'
  1. Jira Software Cloud
  2. JSWCLOUD-16167

"Error rendering 'gh-epic-link'. Please contact your JIRA administrators" error message in Epic link custom field view

    XMLWordPrintable

Details

    Description

      Summary

      When you click to view the "Epic link" custom filed, the error message "Error rendering 'gh-epic-link'. Please contact your JIRA administrators." is displayed.

      Environment

      (Optional - If Applicable)

      • All

      Steps to Reproduce

      1. Click Cog icon > Issues
      2. Under Fields, click Custom fields
      3. Locate the Epic Link custom field, then click the Cog icon > View

      Expected Results

      You see the info related to the custom field

      Actual Results

      You see the error message "Error rendering 'gh-epic-link'. Please contact your JIRA administrators." besides default value

      The below exception is thrown in the JIRA log file:

      2017-08-01 19:43:34.321400500 2017-08-01 19:43:34,321 http-nio-3008-exec-4 WARN 557058:c86baf45-5b5f-4136-831a-931e11ac0970 1183x2306x1  201.22.212.136 /secure/admin/ConfigureCustomField!default.jspa [c.atlassian.ozymandias.SafePluginPointAccess] Unable to run plugin code because of 'java.lang.NullPointerException - null'.
      

      Notes

      Workaround

      Attachments

        Issue Links

          Activity

            People

              vgandhi@atlassian.com Vineet Gandhi (Inactive)
              htemp Heitor T (Inactive)
              Votes:
              14 Vote for this issue
              Watchers:
              25 Start watching this issue

              Dates

                Created:
                Updated:
                Resolved: