Uploaded image for project: 'Jira Cloud'
  1. Jira Cloud
  2. JSWCLOUD-15095

XSRF Security Token Missing when clicking on Contact an administrator

XMLWordPrintable

      Summary

      Clicking on the "Contact an administrator to perform this action." results in XSRF Security Token Missing. 

      Tested with :

      1. Chrome Version 54.0.2840.59 (64-bit)
      2. Firefox 49.0

      Steps to Reproduce

      1. Configure Outgoing Mail
      2. Enable Contact Administrators Form from General Configurations 
      3. Create a Scrum Project with a board
      4. Change the workflow of the project so that the Simplified Workflow option will be enabled on the Columns page
      5. Create a new user without any admin privileges. 
      6. Assign this user as a Board Administrators from configure Board > General
      7. Login as the new user 
      8. Go to configure Board > Column
      9. Click on "Contact an administrator to perform this action."

      Expected Results

      User should be able to see the "Contact an administrator" form. 

      Actual Results

      Your browser has not provided any parameters at all and your input has been lost. Press back now to try and resend the data. This is most likely caused by a bug in the browser. FireFox 3.6.0 have been known to exhibit this behavior.
      For more information see this bug report http://jira.atlassian.com/browse/JRA-20696
      JIRA could not complete this action due to a missing form token.
      You may have cleared your browser cookies, which could have resulted in the expiry of your current form token. A new form token has been reissued.
      Request URL: /jira6413/secure/ContactAdministrators.jspa

       

        1. image-2016-10-25-16-04-57-091.png
          5 kB
        2. image-2016-10-25-16-09-53-391.png
          19 kB
        3. screenshot-1.png
          85 kB

          Form Name

            [JSWCLOUD-15095] XSRF Security Token Missing when clicking on Contact an administrator

            Anusha Rutnam added a comment -

            If you require assistance we recommend creating a Support Ticket, here: https://support.atlassian.com/contact/
            Thank you!

            Anusha Rutnam added a comment - If you require assistance we recommend creating a Support Ticket, here: https://support.atlassian.com/contact/ Thank you!

              Unassigned Unassigned
              astephen@atlassian.com Adrian Stephen
              Affected customers:
              1 This affects my team
              Watchers:
              5 Start watching this issue

                Created:
                Updated:
                Resolved: