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  1. Jira Cloud
  2. JSWCLOUD-11412

Errors when opening Issue Details pane for issues with attachments

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      At an attempt to open Issue Details for issues with attachments of file types that use zip structure (e.g. .zip, .frt, .xlsx, .gliffy, pptx, .docx), JIRA Agile throws errors:

      java.lang.NoClassDefFoundError: com/atlassian/jira/issue/attachment/AttachmentZipKit$FileCriteria

      Workaround 1
      Open the issues in a separate tab in the JIRA Issue View, and perform any operations there. Refresh the board to view changes.

      Workaround 2

      1. As an admin or sysadmin, go to JIRA Administration > System > Attachment Settings.
      2. Click Edit Settings.
      3. Switch the Enable ZIP Support option to "Off" and save the settings.
        Note: this will only disable the option to download all attachments as a single .zip file, and will not affect the availability of existing files (including .zip ones).

      If you follow the second workaround, you'll want to re-enable the ZIP support setting once the fix is rolled out.

      If you see Issue Keys on the board displayed as ellipsis ('...'), you're running into a different bug in Agile, GHS-11424.

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              Unassigned Unassigned
              dwierzbicka Dobroslawa Wierzbicka (Inactive)
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                Created:
                Updated:
                Resolved: