Details
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Bug
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Resolution: Fixed
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Medium
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None
Description
At an attempt to open Issue Details for issues with attachments of file types that use zip structure (e.g. .zip, .frt, .xlsx, .gliffy, pptx, .docx), JIRA Agile throws errors:
java.lang.NoClassDefFoundError: com/atlassian/jira/issue/attachment/AttachmentZipKit$FileCriteria
Workaround 1
Open the issues in a separate tab in the JIRA Issue View, and perform any operations there. Refresh the board to view changes.
Workaround 2
- As an admin or sysadmin, go to JIRA Administration > System > Attachment Settings.
- Click Edit Settings.
- Switch the Enable ZIP Support option to "Off" and save the settings.
Note: this will only disable the option to download all attachments as a single .zip file, and will not affect the availability of existing files (including .zip ones).
If you follow the second workaround, you'll want to re-enable the ZIP support setting once the fix is rolled out.
If you see Issue Keys on the board displayed as ellipsis ('...'), you're running into a different bug in Agile, GHS-11424.
Attachments
Issue Links
- duplicates
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JSWCLOUD-11421 Unable to view issues with attachments on Sprint or Kanban boards
- Closed
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JSWCLOUD-11519 No class def found error on the board
- Closed
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JSWCLOUD-11417 java.lang.NoClassDefFoundError
- Closed
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JSWCLOUD-11518 an internal error shows when i click on task that has attachment
- Closed
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JSWCLOUD-11520 Unable to open issues with attachments from any board
- Closed
- is duplicated by
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CLOUD-7550 java.lang.NoClassDefFoundError: Error java.lang.NoClassDefFoundError: com/atlassian/jira/issue/attachment/AttachmentZipKit$FileCriteria
- Closed
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CLOUD-7547 Agile Board view "work" : attachement ZIP
- Closed
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JRACLOUD-40694 Error when adding links or attachements to issues
- Closed
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JSWCLOUD-11436 Error on the Planning board in Jira
- Closed
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CLOUD-7549 Agile:ClassNotFoundExceptions
- Closed
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JSWCLOUD-11433 java.lang.NoClassDefFoundError
- Closed
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JSWCLOUD-11437 Java error appearing on all pages in On Demand related to attachments
- Closed