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  1. Jira Software Data Center
  2. JSWSERVER-15235

Jira Software app not installing properly with the 7.2.5 distribution due to bad build

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      Summary

      JIRA 7.2.5 distribution does not install JIRA Software Application. This includes:

      • tar.gz installation package 
      • zip installation package 
      • linux 32 and 64 bit installers
      • windows installers

       upgrades via installers also corrupt JIRA Software Application the vanila 7.2.5 installer does.

      Steps to Reproduce

      1. Download the 7.2.5 (.tar.gz version) Download JIRA Software Server - Atlassian
      2. Install JIRA
      3. open JIRA site after setup is complete,
      4. navigate to Cog Icon -> Applications

      Expected Results

      The JIRA Software application is installed and functioning

      Actual Results

      The JIRA Software application is not installed yet.
      JIRA Core is installed, but not JIRA Software.

      Notes

      Checked through catalina.out logs, but there do not appear to be any failed plugins to load. Hence the concern is that perhaps some component was not installed, or not included in the download package. Can't reproduce this with 7.2.4 and previous versions, so there must be something different about this release/version. 

      Workaround

      After installing JIRA via installer, download and install JIRA Software directly from JIRA Software - Version history. The 7.2.4 version of JIRA Software is compatible with your existing JIRA 7.2 installation so this is safe to install.

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            [JSWSERVER-15235] Jira Software app not installing properly with the 7.2.5 distribution due to bad build

            Venkat Pragallapati added a comment -

            Hi Kamil, 

             

            No, We have upgraded from Jira 7.2.3. I don't think it's too older. 

            Venkat Pragallapati added a comment - Hi Kamil,    No, We have upgraded from Jira 7.2.3. I don't think it's too older. 

            Kamil Kolonko added a comment -

            Hi pragallapati_venkata_vara_prasad,
            I've verified that Jira Software is properly included in 7.13.1 tar.gz package. Your problem might be related with the fact that you were upgrading from older Jira version. In this case I'd recommend raising a request in our Atlassian Support contact page  or in the Atlassian Community forum.

            Kamil Kolonko added a comment - Hi pragallapati_venkata_vara_prasad , I've verified that Jira Software is properly included in 7.13.1 tar.gz package. Your problem might be related with the fact that you were upgrading from older Jira version. In this case I'd recommend raising a request in our Atlassian Support contact page   or in the Atlassian Community forum.

            Venkat Pragallapati added a comment -

            Hi Andrew,

             

            We are also facing this problem after upgrading to 7.13.1. Do we have any fix? 

            Venkat Pragallapati added a comment - Hi Andrew,   We are also facing this problem after upgrading to 7.13.1. Do we have any fix? 

            Andy Heinzer added a comment -

            alex.comerford1204081651 This bug ticket is not really an appropriate place for your specific upgrade problem.   I'm certain that you are not actually seeing the same source problem in this bug, but rather another source cause that is preventing Jira Software from starting when Jira loads.   Instead I would invite you to create a post on Community, you can also go to https://support.atlassian.com/contact/

            I can see that you appear to have a starter license for Jira, so support for those starter licenses are provided through our Community site at this time.

            Andy Heinzer added a comment - alex.comerford1204081651 This bug ticket is not really an appropriate place for your specific upgrade problem.   I'm certain that you are not actually seeing the same source problem in this bug, but rather another source cause that is preventing Jira Software from starting when Jira loads.   Instead I would invite you to create a post on Community, you can also go to https://support.atlassian.com/contact/ I can see that you appear to have a starter license for Jira, so support for those starter licenses are provided through our Community site at this time.

            Alex Comerford added a comment - - edited

            I am having this issue after updating to 7.9.0. Please can you help? I have attached the logs here 

            Alex Comerford added a comment - - edited I am having this issue after updating to 7.9.0. Please can you help? I have attached the logs here 

            Pawel Farid (Inactive) added a comment - - edited

            Hello helder.tavares.silva287858558

            In order to upgrade to 7.2.6 you need to have a license valid at least until the 7th of Dec (7.2.6 was released then)
            However, I'm sure that something can be arranged. Can you send me your licence number, my email is: pfarid@atlassian.com

            Pawel Farid (Inactive) added a comment - - edited Hello helder.tavares.silva287858558 In order to upgrade to 7.2.6 you need to have a license valid at least until the 7th of Dec (7.2.6 was released then) However, I'm sure that something can be arranged. Can you send me your licence number, my email is: pfarid@atlassian.com

            heldersilva added a comment -

            Hi Pawel,

            Can I safely install the 7.2.6 version, despite our license expired at 30 November?

            heldersilva added a comment - Hi Pawel, Can I safely install the 7.2.6 version, despite our license expired at 30 November?

            Pawel Farid (Inactive) added a comment - - edited

            Hello danb1385204374

            Can you provide us with some more details, so we could understand better what is the issue?
            Did your license expire?
            What do the logs say?

            Dan, can you please raise a support request at https://support.atlassian.com and provide answers to the questions. Please mention pfarid, ialexeyenko so the development team can quickly follow-up on the problem

            Sorry for the inconvenience.

            Pawel Farid (Inactive) added a comment - - edited Hello danb1385204374 Can you provide us with some more details, so we could understand better what is the issue? Did your license expire? What do the logs say? Dan, can you please raise a support request at https://support.atlassian.com  and provide answers to the questions. Please mention pfarid , ialexeyenko so the development team can quickly follow-up on the problem Sorry for the inconvenience.

            Dan Buffham added a comment -

            I am still having this problem in my dev environment with JIRA Core 7.2.6. I am not able to upgrade it from 7.2.1

            Dan Buffham added a comment - I am still having this problem in my dev environment with JIRA Core 7.2.6. I am not able to upgrade it from 7.2.1

            Pawel Farid (Inactive) added a comment -

            Hi all,

            We have reached out to all the affected customers via email.
            All customers that downloaded 7.2.5 and had license issues that didn't allow them to upgrade to 7.2.6 can now do so.

            If you are still witnessing any problems please let us know.

            Thank you for your patience.

            -
            Cheers,
            Pawel Farid
            JIRA Dev Manager

            Pawel Farid (Inactive) added a comment - Hi all, We have reached out to all the affected customers via email. All customers that downloaded 7.2.5 and had license issues that didn't allow them to upgrade to 7.2.6 can now do so. If you are still witnessing any problems please let us know. Thank you for your patience. - Cheers, Pawel Farid JIRA Dev Manager

              pczuj Przemyslaw Czuj
              aheinzer Andy Heinzer
              Affected customers:
              22 This affects my team
              Watchers:
              58 Start watching this issue

                Created:
                Updated:
                Resolved: