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  1. Jira Service Management Data Center
  2. JSDSERVER-958

Customer can't reply to email notification in order to create a comment on his request which is raised via Portal.

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      Steps:

      • Portal A has been set up an incoming email for creating request.
      • Customer creates request in Portal A. Then agent leaves comments on that request.
      • Customer receives a few notifications on this request in his email and finds that he's not replying to the incoming email address of Portal A.

            [JSDSERVER-958] Customer can't reply to email notification in order to create a comment on his request which is raised via Portal.

            Owen made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2304386 ] New: JAC Bug Workflow v3 [ 3125361 ]
            Status Original: Done [ 10044 ] New: Closed [ 6 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 [ 2058376 ] New: JSD Bug Workflow v5 - TEMP [ 2304386 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2056008 ] New: JSD Bug Workflow v5 [ 2058376 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 [ 1955433 ] New: JSD Bug Workflow v5 - TEMP [ 2056008 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v4 [ 1615185 ] New: JSD Bug Workflow v5 [ 1955433 ]
            Confluence Escalation Bot (Inactive) made changes -
            Labels New: affects-server
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v2 [ 1602490 ] New: JSD Bug Workflow v4 [ 1615185 ]
            Owen made changes -
            Workflow Original: JSD Bug Workflow [ 1398610 ] New: JSD Bug Workflow v2 [ 1602490 ]
            Marty (Inactive) made changes -
            Component/s New: Email - Outgoing [ 27895 ]
            Owen Sanico [Administrative Account] made changes -
            Workflow Original: TTT: Simple Issue Tracking Workflow [ 751113 ] New: JSD Bug Workflow [ 1398610 ]

              Unassigned Unassigned
              nhnguyen Nhi Nguyen (Inactive)
              Affected customers:
              0 This affects my team
              Watchers:
              1 Start watching this issue

                Created:
                Updated:
                Resolved: