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  1. Jira Service Management Data Center
  2. JSDSERVER-954

E-mail Notification display wrong status in E-mail Preview

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      Steps to reproduce

      1. Create a Service Desk Project
      2. Ensure that the Project is associated with a Notification Scheme.
      3. Create a Service Desk Request in the Project
      4. Assign the issue to a Service Desk Agent

      Actual results

      For the issue assigned notification, the preview in the Mail Application will display an incorrect text that the issue has been resolved:

      But when you open the actual notification, there's no mention about the issue being resolved:

      More details

      Seems like the HTML notification has this text, but set to not display in CSS:

      <span class="preheader" style="display: none !important; font-size:1px; line-height: 1px; color: #cccccc;; display: none; font-size: 1px; line-height: 1px">Request &quot;Install Firefox&quot; with key AD-6 has been resolved... &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</span>

      However, this is being ignored by Gmail, Outlook.

      I reproduced the problem with the Issue Assigned notification, there might be others that will have the same problem.

        1. Screen_Shot_2014-10-15_at_11_00_31_AM.png
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          Pedro Cora
        2. Screen_Shot_2014-10-15_at_11_12_56_AM.png
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          Pedro Cora
        3. Screen Shot 2014-10-15 at 11.00.45 AM.png
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          Pedro Cora
        4. Screen Shot 2014-10-15 at 11.12.42 AM.png
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          Pedro Cora

            [JSDSERVER-954] E-mail Notification display wrong status in E-mail Preview

            Owen made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2304804 ] New: JAC Bug Workflow v3 [ 3125115 ]
            Status Original: Done [ 10044 ] New: Closed [ 6 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 [ 2059394 ] New: JSD Bug Workflow v5 - TEMP [ 2304804 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2056835 ] New: JSD Bug Workflow v5 [ 2059394 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 [ 1955447 ] New: JSD Bug Workflow v5 - TEMP [ 2056835 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v4 [ 1615854 ] New: JSD Bug Workflow v5 [ 1955447 ]
            Confluence Escalation Bot (Inactive) made changes -
            Labels New: affects-server
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v2 [ 1603041 ] New: JSD Bug Workflow v4 [ 1615854 ]
            Owen made changes -
            Workflow Original: JSD Bug Workflow [ 1399158 ] New: JSD Bug Workflow v2 [ 1603041 ]
            Owen Sanico [Administrative Account] made changes -
            Workflow Original: TTT: Simple Issue Tracking Workflow [ 750952 ] New: JSD Bug Workflow [ 1399158 ]
            Ed Zhang (Automation) made changes -
            Sprint Original: 2.0.x [ 1659 ]

              Unassigned Unassigned
              dzarpelon Diego Zarpelon (Inactive)
              Affected customers:
              1 This affects my team
              Watchers:
              4 Start watching this issue

                Created:
                Updated:
                Resolved: