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  1. Jira Service Management Data Center
  2. JSDSERVER-919

Captcha for creating customer accounts via E-Mail (Service Desk) and changing the automated response mail

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Hi,

      if we receive an issue e-Mail by an unknown E-Mail jira know sends an e-mail back with a request to create a service desk customer.

      • At first we like to change the automated answer text to be more personal and fit our needs.
      • The second thing is that we'd like to have a captcha query when creating a customer account for service desk by a customer with an unknown e-mail address to improve security. And of course for the customer portals when creating an issue. How can we activate that?

      I did not find anything in the Wiki concerning that. The captcha thing is concerning to the "normal" Jira, but not to Jira ondemand.

      Can you help us with that?

            [JSDSERVER-919] Captcha for creating customer accounts via E-Mail (Service Desk) and changing the automated response mail

            Alex Cooksey made changes -
            Resolution Original: Won't Do [ 10000 ] New: Low Engagement [ 10300 ]
            Status Original: Closed [ 6 ] New: Closed [ 6 ]
            Charlie Marriott made changes -
            Resolution New: Won't Do [ 10000 ]
            Status Original: Gathering Interest [ 11772 ] New: Closed [ 6 ]
            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3011709 ] New: JAC Suggestion Workflow 3 [ 3646860 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2665034 ] New: JAC Suggestion Workflow [ 3011709 ]
            Owen made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2322309 ] New: Confluence Workflow - Public Facing v4 [ 2665034 ]
            Status Original: Open [ 1 ] New: Gathering Interest [ 11772 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 2052672 ] New: JSD Suggestion Workflow - TEMP [ 2322309 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2048626 ] New: JSD Suggestion Workflow [ 2052672 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 1280547 ] New: JSD Suggestion Workflow - TEMP [ 2048626 ]
            jonah (Inactive) made changes -
            Description Original: Hi,

            if we receive an issue e-Mail by an unknown E-Mail jira know sends an e-mail back with a request to create a service desk customer.

            - At first we like to change the automated answer text to be more personal and fit our needs.

            - The second thing is that we'd like to have a captcha query when creating a customer account for service desk by a customer with an unknown e-mail address to improve security. And of course for the customer portals when creating an issue. How can we activate that?

            I did not find anything in the Wiki concerning that. The captcha thing is concerning to the "normal" Jira, but not to Jira ondemand.

            Can you help us with that?             		New: {panel:bgColor=#e7f4fa}
              *NOTE:* This suggestion is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-919].
              {panel}

            Hi,

            if we receive an issue e-Mail by an unknown E-Mail jira know sends an e-mail back with a request to create a service desk customer.

            - At first we like to change the automated answer text to be more personal and fit our needs.

            - The second thing is that we'd like to have a captcha query when creating a customer account for service desk by a customer with an unknown e-mail address to improve security. And of course for the customer portals when creating an issue. How can we activate that?

            I did not find anything in the Wiki concerning that. The captcha thing is concerning to the "normal" Jira, but not to Jira ondemand.

            Can you help us with that?
            jonah (Inactive) made changes -
            Link New: This issue relates to JSDCLOUD-919 [ JSDCLOUD-919 ]

              Unassigned Unassigned
              55c2ee8190e8 Sascha Hruby
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              1 Vote for this issue
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                Created:
                Updated:
                Resolved: