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  1. Jira Service Management Data Center
  2. JSDSERVER-914

Service Desk Customer Not Treated as Reporter in JIRA Notification Scheme

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Behavior
      After disabling Notifications in Add-ons >> Configuration under JIRA Service Desk, 'customer' users in Service Desk projects do not receive notifications as reporters on issues.

      Expected
      Once Service Desk Notifications are disabled, Service Desk projects should utilize the notification scheme defined in their corresponding JIRA project, including 'customers' as issue reporters.

      Workaround
      Adding the 'customer' users to the administrator project role for the JIRA project associated with the service desk or giving browse permission seems to allow the 'customer' to receive notifications as expected.

          Form Name

            [JSDSERVER-914] Service Desk Customer Not Treated as Reporter in JIRA Notification Scheme

            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3011035 ] New: JAC Suggestion Workflow 3 [ 3650586 ]
            Status Original: RESOLVED [ 5 ] New: Closed [ 6 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2665303 ] New: JAC Suggestion Workflow [ 3011035 ]
            Owen made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2325278 ] New: Confluence Workflow - Public Facing v4 [ 2665303 ]
            Status Original: Closed [ 6 ] New: Resolved [ 5 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 2052888 ] New: JSD Suggestion Workflow - TEMP [ 2325278 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2049528 ] New: JSD Suggestion Workflow [ 2052888 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 1280313 ] New: JSD Suggestion Workflow - TEMP [ 2049528 ]
            jonah (Inactive) made changes -
            Description Original: *Behavior*
            After disabling Notifications in {{Add-ons >> Configuration}} under _JIRA Service Desk_, 'customer' users in Service Desk projects do not receive notifications as reporters on issues.

            *Expected*
            Once Service Desk Notifications are disabled, Service Desk projects should utilize the notification scheme defined in their corresponding JIRA project, including 'customers' as issue reporters.

            *Workaround*
            Adding the 'customer' users to the administrator project role for the JIRA project associated with the service desk or giving browse permission seems to allow the 'customer' to receive notifications as expected.             		New: {panel:bgColor=#e7f4fa}
              *NOTE:* This suggestion is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-914].
              {panel}

            *Behavior*
            After disabling Notifications in {{Add-ons >> Configuration}} under _JIRA Service Desk_, 'customer' users in Service Desk projects do not receive notifications as reporters on issues.

            *Expected*
            Once Service Desk Notifications are disabled, Service Desk projects should utilize the notification scheme defined in their corresponding JIRA project, including 'customers' as issue reporters.

            *Workaround*
            Adding the 'customer' users to the administrator project role for the JIRA project associated with the service desk or giving browse permission seems to allow the 'customer' to receive notifications as expected.
            jonah (Inactive) made changes -
            Link New: This issue relates to JSDCLOUD-914 [ JSDCLOUD-914 ]
            Confluence Escalation Bot (Inactive) made changes -
            Labels Original: #threshold affects-cloud pm sdt sl New: #threshold affects-cloud affects-server pm sdt sl
            Confluence Escalation Bot (Inactive) made changes -
            Labels Original: #threshold pm sdt sl New: #threshold affects-cloud pm sdt sl

              Unassigned Unassigned
              scovey Shayne
              Votes:
              73 Vote for this issue
              Watchers:
              67 Start watching this issue

                Created:
                Updated:
                Resolved: