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  1. Jira Service Management Data Center
  2. JSDSERVER-904

Not all emails processed by mail handler

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      Steps to reproduce

      1. Install Service Desk 2 (my version is 2.0.2)
      2. Configure mail handler through
        Service Desk > Settigns > Email settings > Turn it on
      3. Once successfully created, send multiple emails one after another immediately
        • In my testing, I sent 4-6 emails immediately after each other

      Expected Results

      • All emails created as request in Service Desk

      Actual Results

      • Some emails will be left un-read in the mailbox
      • Not created as request

      Notes

      • Not able to consistently reproduce
      • Seems to be easier to reproduce when the inbox have more mails
      • Tested with Gmail

          Form Name

            [JSDSERVER-904] Not all emails processed by mail handler

            Owen made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2304941 ] New: JAC Bug Workflow v3 [ 3125851 ]
            Status Original: Done [ 10044 ] New: Closed [ 6 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 [ 2058860 ] New: JSD Bug Workflow v5 - TEMP [ 2304941 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2056225 ] New: JSD Bug Workflow v5 [ 2058860 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 [ 1955713 ] New: JSD Bug Workflow v5 - TEMP [ 2056225 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v4 [ 1615611 ] New: JSD Bug Workflow v5 [ 1955713 ]
            Confluence Escalation Bot (Inactive) made changes -
            Labels Original: jsd-inc-mail New: affects-server jsd-inc-mail
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v2 [ 1602745 ] New: JSD Bug Workflow v4 [ 1615611 ]
            Owen made changes -
            Workflow Original: JSD Bug Workflow [ 1398155 ] New: JSD Bug Workflow v2 [ 1602745 ]
            Owen Sanico [Administrative Account] made changes -
            Workflow Original: TTT: Simple Issue Tracking Workflow [ 734604 ] New: JSD Bug Workflow [ 1398155 ]
            Matthew McMahon (Inactive) made changes -
            Sprint Original: 2.2.x [ 1661 ]

              danhdao Duc Anh Dao (Inactive)
              ywoo Yit Wei
              Affected customers:
              6 This affects my team
              Watchers:
              14 Start watching this issue

                Created:
                Updated:
                Resolved: