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  1. Jira Service Management Data Center
  2. JSDSERVER-904

Not all emails processed by mail handler

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      Steps to reproduce

      1. Install Service Desk 2 (my version is 2.0.2)
      2. Configure mail handler through
        Service Desk > Settigns > Email settings > Turn it on
      3. Once successfully created, send multiple emails one after another immediately
        • In my testing, I sent 4-6 emails immediately after each other

      Expected Results

      • All emails created as request in Service Desk

      Actual Results

      • Some emails will be left un-read in the mailbox
      • Not created as request

      Notes

      • Not able to consistently reproduce
      • Seems to be easier to reproduce when the inbox have more mails
      • Tested with Gmail

          Form Name

            [JSDSERVER-904] Not all emails processed by mail handler

              danhdao Duc Anh Dao (Inactive)
              ywoo Yit Wei
              Affected customers:
              6 This affects my team
              Watchers:
              14 Start watching this issue

                Created:
                Updated:
                Resolved: