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  1. Jira Service Management Data Center
  2. JSDSERVER-901

Collaborators Cannot Log Time to Tickets

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      NOTE: This bug report is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding bug report.

      Service Desk Collaborators are supposed to be able to 'collaborate' on service desk issues, but they cannot log time to service desk issues.

      Even an Agent with all other permissions cannot log work on behalf of a collaborator.

      I cannot think of a workaround short of creating a related ticket just for that person's involvement. Unfortunately, this is time consuming and wasteful.

      Please allow collaborators to log time to a ticket, as otherwise it is very difficult to collaborate.

          Form Name

            [JSDSERVER-901] Collaborators Cannot Log Time to Tickets

            Owen made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2305306 ] New: JAC Bug Workflow v3 [ 3125778 ]
            Status Original: Done [ 10044 ] New: Closed [ 6 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 [ 2059256 ] New: JSD Bug Workflow v5 - TEMP [ 2305306 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2056667 ] New: JSD Bug Workflow v5 [ 2059256 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 [ 1956388 ] New: JSD Bug Workflow v5 - TEMP [ 2056667 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v4 [ 1616115 ] New: JSD Bug Workflow v5 [ 1956388 ]
            jonah (Inactive) made changes -
            Description Original: Service Desk Collaborators are supposed to be able to 'collaborate' on service desk issues, but they cannot log time to service desk issues.

            Even an Agent with all other permissions cannot log work on behalf of a collaborator.

            I cannot think of a workaround short of creating a related ticket just for that person's involvement. Unfortunately, this is time consuming and wasteful.

            Please allow collaborators to log time to a ticket, as otherwise it is very difficult to collaborate.             		New: {panel:bgColor=#e7f4fa}
              *NOTE:* This bug report is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding bug report|http://jira.atlassian.com/browse/JSDCLOUD-901].
              {panel}

            Service Desk Collaborators are supposed to be able to 'collaborate' on service desk issues, but they cannot log time to service desk issues.

            Even an Agent with all other permissions cannot log work on behalf of a collaborator.

            I cannot think of a workaround short of creating a related ticket just for that person's involvement. Unfortunately, this is time consuming and wasteful.

            Please allow collaborators to log time to a ticket, as otherwise it is very difficult to collaborate.
            jonah (Inactive) made changes -
            Link New: This issue relates to JSDCLOUD-901 [ JSDCLOUD-901 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v2 [ 1603320 ] New: JSD Bug Workflow v4 [ 1616115 ]
            Marty (Inactive) made changes -
            Component/s New: Atlassian Account [ 35992 ]
            Component/s Original: User Management [ 32692 ]
            Owen made changes -
            Workflow Original: JSD Bug Workflow [ 1399241 ] New: JSD Bug Workflow v2 [ 1603320 ]

              Unassigned Unassigned
              9bb25d908354 IT
              Affected customers:
              0 This affects my team
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                Created:
                Updated:
                Resolved: