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  1. Jira Service Management Data Center
  2. JSDSERVER-901

Collaborators Cannot Log Time to Tickets

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    Description

      NOTE: This bug report is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding bug report.

      Service Desk Collaborators are supposed to be able to 'collaborate' on service desk issues, but they cannot log time to service desk issues.

      Even an Agent with all other permissions cannot log work on behalf of a collaborator.

      I cannot think of a workaround short of creating a related ticket just for that person's involvement. Unfortunately, this is time consuming and wasteful.

      Please allow collaborators to log time to a ticket, as otherwise it is very difficult to collaborate.

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          duplicates

          Bug - A problem which impairs or prevents the functions of the product. JSDSERVER-803 Collaborators can't log work!!!

          • High - High priority issues
          • Closed
          is related to

          Suggestion - JSDSERVER-853 As a Service Desk Customer I want to see SLA information of a request

          • Closed
          relates to

          Bug - A problem which impairs or prevents the functions of the product. JSDCLOUD-901 Collaborators Cannot Log Time to Tickets

          • Low - Low priority issues
          • Closed

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              9bb25d908354 IT
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