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  1. Jira Service Management Data Center
  2. JSDSERVER-89

Send issues via SMS

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    • Icon: Suggestion Suggestion
    • Resolution: Fixed
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Hi,

      Our service desk have a requirement as follows:

      A messaging facility to send messages via SMS text so that on-call engineers or senior managers can be alerted out of hours when there is a major incident.

      This is a nice to have feature rather than must have for us.

      Regards,
      Adam

            [JSDSERVER-89] Send issues via SMS

            Charlie Marriott added a comment -
            Atlassian Update – 18 January 2022

            Hi Everyone,

            Thank you for your interest in this issue.

            This use case can be achieved through the use of Jira Service Management webhooks. Please see our documentation for further information on how to use webhooks for this purpose.

            Kind Regards,

            Charlie

            Jira Service Management, Server & Data Center

            Charlie Marriott added a comment - Atlassian Update – 18 January 2022 Hi Everyone, Thank you for your interest in this issue. This use case can be achieved through the use of Jira Service Management webhooks. Please see our documentation for further information on how to use webhooks for this purpose. Kind Regards, Charlie Jira Service Management, Server & Data Center

            Virendra Tiwari added a comment - - edited

            @richard : the suggested plugin is not available for cloud version.

            Virendra Tiwari added a comment - - edited @richard : the suggested plugin is not available for cloud version.

            Tim Eddelbüttel added a comment -

            2015 there was an AtlasCamp demo for automation rules and in the example it was created a call number then action.

            https://bitbucket.org/adamhynes/service-desk-automation-demo-for-atlascamp-2015-demo/overview

             

            Tim Eddelbüttel added a comment - 2015 there was an AtlasCamp demo for automation rules and in the example it was created a call number then action . https://bitbucket.org/adamhynes/service-desk-automation-demo-for-atlascamp-2015-demo/overview  

            Sam Lloyd added a comment -

            I am in the middle of a product evaluation and I was wondering if there is going to be any movement on this in the near future?

            Sam Lloyd added a comment - I am in the middle of a product evaluation and I was wondering if there is going to be any movement on this in the near future?

            Richard Crampton added a comment -

            Have voted on this issue, but also stumbled across this plugin which looks like it can provide the functionality required (at a cost) - https://marketplace.atlassian.com/plugins/com.nebulio.addons.jira.notifications.server.Notifications/server/overview

            Richard Crampton added a comment - Have voted on this issue, but also stumbled across this plugin which looks like it can provide the functionality required (at a cost) - https://marketplace.atlassian.com/plugins/com.nebulio.addons.jira.notifications.server.Notifications/server/overview

            hmuidik added a comment -

            Is this feature coming soon or is there a workaround for now?

            hmuidik added a comment - Is this feature coming soon or is there a workaround for now?

              Unassigned Unassigned
              167f77f44cef Adam Wignall
              Votes:
              16 Vote for this issue
              Watchers:
              11 Start watching this issue

                Created:
                Updated:
                Resolved: