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  1. Jira Service Management Data Center
  2. JSDSERVER-890

Ability to edit comment for customers in SAC

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    • Icon: Suggestion Suggestion
    • Resolution: Duplicate
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Currently, customers can't edit their own comment in SAC. It'd be great if customers can edit their own comment after posting it.

            [JSDSERVER-890] Ability to edit comment for customers in SAC

            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3010708 ] New: JAC Suggestion Workflow 3 [ 3646059 ]
            Status Original: RESOLVED [ 5 ] New: Closed [ 6 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2664311 ] New: JAC Suggestion Workflow [ 3010708 ]
            Owen made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2324442 ] New: Confluence Workflow - Public Facing v4 [ 2664311 ]
            Status Original: Closed [ 6 ] New: Resolved [ 5 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 2053499 ] New: JSD Suggestion Workflow - TEMP [ 2324442 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2048623 ] New: JSD Suggestion Workflow [ 2053499 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 1279418 ] New: JSD Suggestion Workflow - TEMP [ 2048623 ]
            jonah (Inactive) made changes -
            Description Original: Currently, customers can't edit their own comment in SAC. It'd be great if customers can edit their own comment after posting it. New: {panel:bgColor=#e7f4fa}
              *NOTE:* This suggestion is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-890].
              {panel}

            Currently, customers can't edit their own comment in SAC. It'd be great if customers can edit their own comment after posting it.
            jonah (Inactive) made changes -
            Link New: This issue relates to JSDCLOUD-890 [ JSDCLOUD-890 ]
            Owen made changes -
            Workflow Original: TTT: Simple Issue Tracking Workflow [ 732891 ] New: JSD Suggestion Workflow [ 1279418 ]
            Status Original: Done [ 10044 ] New: Closed [ 6 ]
            Ed Zhang (Automation) made changes -
            Resolution New: Duplicate [ 3 ]
            Status Original: To Do [ 10071 ] New: Done [ 10044 ]

              Unassigned Unassigned
              sparsa Saleh Parsa (Inactive)
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                Created:
                Updated:
                Resolved: