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  1. Jira Service Management Data Center
  2. JSDSERVER-8711

Unable to set a default value for “Insight Referenced Object” custom field.

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      Issue Summary

      When trying to set a default value for an Insight Referenced Object there is no option available in the dropdown menu but instead, you get "No objects found".

      Steps to Reproduce

      1. Create 2 objects, reference 1 object to the other. E.G Host1 & Host2
      2. Create a custom “Insight Object’s” field. E.G Main_CF
      3. Select the schema of the created objects. In the custom field configurations (Configure -> Edit Insight Configuration)
      4. Select a default value (The host that has the inbound reference)
      5. Create a custom “Insight Referenced Object (single)” field. E.G REF_CF (edited)
      6. Edit the newly created custom field (Configure -> Edit Insight Configuration) and select the referenced custom field (Main_CF).
        • Select the reference direction: Inbound Reference
          The same issue applies for the outbound reference.
      7. Select a default value for the REF_CF custom field. (No options will be displayed).

      Expected Results

      Default values are expected to appear in the dropdown menu to chose from.

      Actual Results

      No options appear in the dropdown menu but instead, you get "No objects found".


      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available

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              Unassigned Unassigned
              33b51f2467cc Ahmed Raafat (Inactive)
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                Created:
                Updated: