Details
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Bug
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Resolution: Fixed
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Highest
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4.6.1, 4.8.1, 4.9.1, 4.11.1
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None
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2
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Severity 1 - Critical
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5
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Description
Issue Summary
Unable to upgrade Insight to 8.8.0 with JSM versions below 4.12
Steps to Reproduce
- With JSM version below 4.12 and Insight 8.7.12 or below, update Insight to 8.8.0 via UPM or manual update.
- When the update is done, confirm the plugin version or check atlassian-jira.log.
Expected Results
Insight is updated to 8.8.0 successfully
Actual Results
It seems plugin update succeed but upon a page refresh, the Insight version is still the same as before update.
The below exception is thrown in the atlassian-jira.log file indicating update failed.
2021-08-31 17:15:56,013+0200 UpmAsynchronousTaskManager:thread-3 ERROR admin 1035x250x1 ki3n1s 0:0:0:0:0:0:0:1 /rest/plugins/1.0/ [c.a.plugin.loaders.ScanningPluginLoader] Unable to deploy plugin 'com.riadalabs.jira.plugins.insight' from 'Unit: /Users/michin/jira-home/atlassian-jira-servicedesk-4.11.0/plugins/installed-plugins/insight-8.8.0.jar (1630422952634)'. 2021-08-31 17:15:56,014+0200 UpmAsynchronousTaskManager:thread-3 ERROR admin 1035x250x1 ki3n1s 0:0:0:0:0:0:0:1 /rest/plugins/1.0/ [c.a.plugin.loaders.ScanningPluginLoader] Because of the following exception: java.lang.NullPointerException at com.atlassian.plugin.osgi.factory.transform.stage.HostComponentSpringStage.addHostComponentsUsedInSuperClasses(HostComponentSpringStage.java:235) at com.atlassian.plugin.osgi.factory.transform.stage.HostComponentSpringStage.findUsedHostComponents(HostComponentSpringStage.java:220) at com.atlassian.plugin.osgi.factory.transform.stage.HostComponentSpringStage.findUsedHostComponents(HostComponentSpringStage.java:213) at com.atlassian.plugin.osgi.factory.transform.stage.HostComponentSpringStage.execute(HostComponentSpringStage.java:69) at com.atlassian.plugin.osgi.factory.transform.DefaultPluginTransformer.transform(DefaultPluginTransformer.java:140) at com.atlassian.plugin.osgi.factory.OsgiPluginFactory.createOsgiPluginJar(OsgiPluginFactory.java:307) at com.atlassian.plugin.osgi.factory.OsgiPluginFactory.create(OsgiPluginFactory.java:224) at com.atlassian.jira.plugin.MasterPluginFactory.create(MasterPluginFactory.java:73) at com.atlassian.plugin.loaders.ScanningPluginLoader.deployPluginFromUnit(ScanningPluginLoader.java:145) at com.atlassian.plugin.loaders.ScanningPluginLoader.loadFoundPlugins(ScanningPluginLoader.java:114) at com.atlassian.plugin.loaders.PermissionCheckingPluginLoader.loadFoundPlugins(PermissionCheckingPluginLoader.java:33) at com.atlassian.plugin.manager.DefaultPluginManager.lambda$scanForNewPlugins$12(DefaultPluginManager.java:880) at com.atlassian.plugin.manager.PluginTransactionContext.wrap(PluginTransactionContext.java:63) at com.atlassian.plugin.manager.DefaultPluginManager.scanForNewPlugins(DefaultPluginManager.java:875) at com.atlassian.plugin.manager.DefaultPluginManager.lambda$installPlugins$11(DefaultPluginManager.java:835) at com.atlassian.plugin.manager.PluginTransactionContext.wrap(PluginTransactionContext.java:63) at com.atlassian.plugin.manager.DefaultPluginManager.installPlugins(DefaultPluginManager.java:821) at com.atlassian.jira.plugin.JiraPluginManager.installPlugins(JiraPluginManager.java:167) ...
Workaround
Revert to the previous version of Insight by
- Stop Jira.
- Remove the insight-8.8.0.jar file from <Jira-home>/plugins/installed-plugins (or <Jira-shared-home>/plugins/installed-plugins on Data Center instances).
The insight-8.8.0.jar file must be removed manually to prevent Insight startup issue when it's reinstalled. - Start Jira.
- Reinstall Insight via UPM or download the obr from marketplace.