• Type: Bug
• Resolution: Unresolved
• Priority: Low
• Fix Version/s: None
• Affects Version/s: 4.13.2
• Component/s: Customer Portal
• Labels:

  • ril

1. 

   portal_share_request_popup.png

   145 kB

   18/Aug/2021 4:22 AM

[JSDSERVER-8644] Share request popup in portal does not adapt browser size change

SET Analytics Bot made changes - 15/Feb/2025 4:07 AM

Support reference count

Original: 2

New: 3

Marc Dacanay made changes - 14/Oct/2024 11:03 PM

Labels

New: ril

Marc Dacanay made changes - 14/Oct/2024 11:03 PM

Remote Link

New: This issue links to "Internal ticket (Web Link)" [ 955300 ]

SET Analytics Bot made changes - 02/Jan/2024 4:01 AM

Support reference count

Original: 1

New: 2

Craig Shannon made changes - 26/Aug/2021 3:14 AM

Status

Original: Needs Triage [ 10030 ]

New: Gathering Impact [ 12072 ]

Bugfix Automation Bot made changes - 19/Aug/2021 6:31 AM

Support reference count

New: 1

Rick Li made changes - 18/Aug/2021 5:06 AM

Description

Original: h3. Issue Summary Share popup in portal does not adapt browser size change, and showing in wrong place. Also, sometimes, the user suggest list in popup is not shown according to the report from customer.   h3. Steps to Reproduce  # Login JSM portal  # Open a request from my request  # Usually, share button is in the right side of the page. Click "share" button, and a popup will show up in the right side as well.  # Shrink width of browser window.  # To adapt the size change, "Share" button will go to bottom of the page automatically. h3. Expected Results The popup adapt the size change as well. For example showing in the bottom of the page. h3. Actual Results  * Popup does not adapt the size change well. It is left in the right side(original place). Even, it may be invisible for user if size changed too much.  See attached file below. * Another issue is reported by customer, but not reproduced all the time. Sometimes, when input a word in popup, the suggested user list are not show. The user list has been confirmed in har file, but not showing in the page(maybe not in the right place). It seems an issue related to above issue . h3. Workaround  * Do not change browser size.  * If it is reproduced, try to make the width of browser window bigger.

New: h3. Issue Summary Share popup in portal does not adapt browser size change, and showing in wrong place. Also, sometimes, the user suggest list in popup is not shown according to the report from customer.   h3. Steps to Reproduce  # Login JSM portal  # Open a request from my request  # Usually, share button is in the right side of the page. Click "share" button, and a popup will show up in the right side as well.  # Shrink width of browser window.  # To adapt the size change, "Share" button will go to bottom of the page automatically. h3. Expected Results The popup adapt the size change as well. For example showing in the bottom of the page. h3. Actual Results  * Popup does not adapt the size change well. It is left in the right side(original place). Even, it may be invisible for user if size changed too much.  See attached file below. * Another issue is reported by customer, but not reproduced all the time. Sometimes, when input a word in popup, the suggested user list are not show. The user list has been confirmed in har file, but not showing in the page(maybe not in the right place). It seems an issue related to above issue . h3. Workaround  * Do not change browser size.  * If it is reproduced, try to make the width of browser window bigger. * If user list is not shown in share request popup, try to change the browser size to it original size(make it bigger), and search it again.

Rick Li made changes - 18/Aug/2021 4:22 AM

Summary

Original: Share popup in portal does not adapt browser size change

New: Share request popup in portal does not adapt browser size change

Rick Li made changes - 18/Aug/2021 4:22 AM

Attachment

New: portal_share_request_popup.png [ 409396 ]

Rick Li created issue - 18/Aug/2021 4:17 AM