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  1. Jira Service Management Data Center
  2. JSDSERVER-859

Notification is not sent if issue is created on behalf of a user

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      When an issue is created by admin on behalf of a user in JIRA (for example userA) in the Create Issue screen, userA will not get the issue created notification. This behaviour occurs only in Service Desk projects. Non Service Desk projects are not affected by the behaviour.

      In the contrary, if userA creates the issue via Customer Portal or JIRA, he will receive notification for the created issue.

            [JSDSERVER-859] Notification is not sent if issue is created on behalf of a user

            Owen made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2304883 ] New: JAC Bug Workflow v3 [ 3125511 ]
            Status Original: Done [ 10044 ] New: Closed [ 6 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 [ 2058800 ] New: JSD Bug Workflow v5 - TEMP [ 2304883 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2056159 ] New: JSD Bug Workflow v5 [ 2058800 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 [ 1955619 ] New: JSD Bug Workflow v5 - TEMP [ 2056159 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v4 [ 1615357 ] New: JSD Bug Workflow v5 [ 1955619 ]
            Confluence Escalation Bot (Inactive) made changes -
            Labels New: affects-server
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v2 [ 1602684 ] New: JSD Bug Workflow v4 [ 1615357 ]
            Owen made changes -
            Workflow Original: JSD Bug Workflow [ 1398855 ] New: JSD Bug Workflow v2 [ 1602684 ]
            Owen Sanico [Administrative Account] made changes -
            Workflow Original: TTT: Simple Issue Tracking Workflow [ 731193 ] New: JSD Bug Workflow [ 1398855 ]
            Paul Greig made changes -
            Remote Link Original: This issue links to "Page (Extranet)" [ 81504 ] New: This issue links to "Page (Extranet)" [ 81504 ]

              Unassigned Unassigned
              cchan Chung Park Chan
              Affected customers:
              3 This affects my team
              Watchers:
              6 Start watching this issue

                Created:
                Updated:
                Resolved: