[JSDSERVER-859] Notification is not sent if issue is created on behalf of a user

Type: Bug
Resolution: Fixed
Priority: Low
Fix Version/s: 2.1-OD-04, 2.1
Affects Version/s: 2.0.2
Component/s: Email - Outgoing
Labels:
- affects-server

Bug Fix Policy:
View Atlassian Server bug fix policy

When an issue is created by admin on behalf of a user in JIRA (for example userA) in the Create Issue screen, userA will not get the issue created notification. This behaviour occurs only in Service Desk projects. Non Service Desk projects are not affected by the behaviour.

In the contrary, if userA creates the issue via Customer Portal or JIRA, he will receive notification for the created issue.

relates to

JSDSERVER-1700 When Raise Request on behalf of customer from JIRA and change request type a notification should be sent

Gathering Interest

mentioned in: Page Failed to load; Page Failed to load; Page Failed to load

was cloned as: DESK-3648 Failed to load

No work has yet been logged on this issue.

Assignee:: Unassigned

Reporter:: Chung Park Chan

Affected customers:: 3 This affects my team

Watchers:: 6 Start watching this issue

Created:: 25/Sep/2014 4:11 AM

Updated:: 27/Mar/2019 5:46 AM

Resolved:: 05/Nov/2014 1:43 AM

Jira Service Management Data Center

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