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Type:
Bug
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Resolution: Fixed
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Priority:
Low
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Affects Version/s: 2.0.2
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Component/s: Email - Outgoing
When an issue is created by admin on behalf of a user in JIRA (for example userA) in the Create Issue screen, userA will not get the issue created notification. This behaviour occurs only in Service Desk projects. Non Service Desk projects are not affected by the behaviour.
In the contrary, if userA creates the issue via Customer Portal or JIRA, he will receive notification for the created issue.
- relates to
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JSDSERVER-1700 When Raise Request on behalf of customer from JIRA and change request type a notification should be sent
- Gathering Interest
- was cloned as
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DESK-3648 Loading...