Uploaded image for project: 'Jira Service Management Data Center'
  1. Jira Service Management Data Center
  2. JSDSERVER-8515

Manageable ajax timeouts across all Jira family products

XMLWordPrintable

    • Icon: Suggestion Suggestion
    • Resolution: Unresolved
    • None
    • Customer Portal
    • 2
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      Hi!

      At the moment, we observed at the moment,
      we can't manage ajax timeout for Jira Service Desk portal.
      Because customer portal used for our customers many times, but sometimes our customers see a error.
      JS in announcement banner does not work for service portal, 

      AJS.$.ajaxSetup()['timeout']

      from that KB.
      https://confluence.atlassian.com/jirakb/how-to-change-the-default-ajax-timeout-in-jira-server-824345485.html

      Could you, please, share a some property to adjust ajax timeout across all Jira products?

      Cheers,
      Gonchik Tsymzhitov

          Form Name

            [JSDSERVER-8515] Manageable ajax timeouts across all Jira family products

            Marco Göhl added a comment -

            Can somebody confirm if this is working:

            Changing generell Ajax Timeouts - default 30 sec

            Path of file:

            .../atlassian-jira/includes/setup

            File:

            Setup-init.js

            Parameter:

            Originel:

            // 30 second timeout on all requests by default.
            AJS.$.ajaxSetup({ timeout: 30000 });

            After Change:

            // 30 second timeout on all requests by default.
            //Parameter alligned due to issue from 30 sec to 120 sec
            AJS.$.ajaxSetup({ timeout: 120000 });

            Marco Göhl added a comment - Can somebody confirm if this is working: Changing generell Ajax Timeouts - default 30 sec Path of file: .../atlassian-jira/includes/setup File: Setup-init.js Parameter: Originel: // 30 second timeout on all requests by default. AJS.$.ajaxSetup({ timeout: 30000 }); After Change: // 30 second timeout on all requests by default. //Parameter alligned due to issue from 30 sec to 120 sec AJS.$.ajaxSetup({ timeout: 120000 });

            Gonchik Tsymzhitov added a comment -

            If we can adjust timeout, we can manage situation for long request and built interesting integrations
            Detailed use case described here:
            https://community.atlassian.com/t5/Jira-Service-Management-articles/How-to-adjust-default-timeout-ajax-timeout-in-JSM/ba-p/1764888#M912

            Gonchik Tsymzhitov added a comment - If we can adjust timeout, we can manage situation for long request and built interesting integrations Detailed use case described here: https://community.atlassian.com/t5/Jira-Service-Management-articles/How-to-adjust-default-timeout-ajax-timeout-in-JSM/ba-p/1764888#M912

              Unassigned Unassigned
              4555db5a5f8f Gonchik Tsymzhitov
              Votes:
              17 Vote for this issue
              Watchers:
              4 Start watching this issue

                Created:
                Updated: