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  1. Jira Service Management Data Center
  2. JSDSERVER-8511

Ability to have permissions for JSM queue management separate from the Administrator role

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      We would like to be able to identify specific project roles to be able to manage (create, update, remove) queues within JSM. Currently these permissions are provided to the Administrators role, but within our instance we have had to lock this role down so that permission scheme updates are not made inadvertently. 

          Form Name

            [JSDSERVER-8511] Ability to have permissions for JSM queue management separate from the Administrator role

            Xavier Matamala Hernández added a comment -

            It would be very useful for us. Please add this feature

            Xavier Matamala Hernández added a comment - It would be very useful for us. Please add this feature

            Jahir H. added a comment -

            +1

            Jahir H. added a comment - +1

            Marco Brundel added a comment -

            +1

            Marco Brundel added a comment - +1

            Melissa Nielsen added a comment -

            I also need this for my use case! I can't grant full admin access to the staff that need to be able to manage queues. 

            Melissa Nielsen added a comment - I also need this for my use case! I can't grant full admin access to the staff that need to be able to manage queues. 

            Madeline Elverstedt added a comment -

            Definitely need this! Its a pain to move tickets from one project to another, not to mention not everyone has a triage queue in their project or wants to have IT tickets show in their project. If we could atleast lock down queues with permissions - it would be a step in the right direction. I hate to say it but Service Now made this so easy with Assignment Groups...

            Madeline Elverstedt added a comment - Definitely need this! Its a pain to move tickets from one project to another, not to mention not everyone has a triage queue in their project or wants to have IT tickets show in their project. If we could atleast lock down queues with permissions - it would be a step in the right direction. I hate to say it but Service Now made this so easy with Assignment Groups...

            Peter Lammers added a comment -

            This would help us alot!

            Peter Lammers added a comment - This would help us alot!

            Benjamin Almazan Niño added a comment -

            Based on our business needs this is a game changer, please, do not wait 2 years more to get this done!

            Benjamin Almazan Niño added a comment - Based on our business needs this is a game changer, please, do not wait 2 years more to get this done!

            Monica Joseph added a comment -

            Yes, this feature is very important, we need to be able to permission queues

            Monica Joseph added a comment - Yes, this feature is very important, we need to be able to permission queues

            Alexandra Falk added a comment -

            Alexandra Falk added a comment -

            Jean-Simon Roy added a comment -

            👆

            Jean-Simon Roy added a comment - 👆

              Unassigned Unassigned
              668026a23d17 Jennifer Flinn
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                Created:
                Updated: