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  1. Jira Service Management Data Center
  2. JSDSERVER-8506

Support Tables in JIRA Service Desk Customer Portal Rich Text Editor

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    • Icon: Suggestion Suggestion
    • Resolution: Unresolved
    • None
    • Customer Portal
    • 1
    • 1
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      Issue

      Currently, the rich text editor of the customer portal does not allow users to add a table to text fields.

      Suggestion

      Add tables to the rich text editor used by the customer portal, as it is already the case with the Rich Text Editor used by Jira (in the Agent view):

      Workaround

      Even though it is not possible to add a table by using the dropdown menu of the Rich Text Editor, it is actually possible to add tables by using the syntax below:

      ||header1||header2||
|row1|row2|

      After the request is created, the table will render as shown below:

        1. Jira_Behavior.png
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        2. JSM_Behavior.png
          JSM_Behavior.png
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        3. Workaround1.png
          Workaround1.png
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        4. Workaround2.png
          Workaround2.png
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            [JSDSERVER-8506] Support Tables in JIRA Service Desk Customer Portal Rich Text Editor

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              Unassigned Unassigned
              b85c5d834662 koh
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                Created:
                Updated: