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Suggestion
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Resolution: Unresolved
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None
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1
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Issue Summary
The Service Management Mail Handler (configured in Project Settings > Email Requests) automatically overwrites the username field with the value from the email address field when switching from the Microsoft tab to the Other tab (this behavior is intended by design).
Note that the overwriting of the user name only occurs in the UI, but not in the Database, unless the Update button is clicked on. For this reason, this behavior does not impact the actual Mail Server configuration used by the Service Desk Mail Handler (which is stored in the Database).
Environment
This behavior was replicated in Service Management 4.13.0, but it could be impacting older versions too.
Steps to replicate
- Create a Service Management project
- Configure a shared mailbox in Project Settings > Email Requests using the Other tab with
- testsharedmailbox@test.com as the email address
- userwithmailboxaccess@test.com\testsharedmailbox as the username
- Click on the update button, and make sure that the connection is successful
- Click on the Microsoft tab, then switch back to the Other tab
Expected results
The username field should stay the same and should not be modified.
Actual results
The username field will be overwritten with the value from the email address field when switching from the Microsoft tab to the Other tab:
- testsharedmailbox@test.com is showing as the email address
- testsharedmailbox@test.com is also showing as the username
Note that this issue can sometimes be replicated by:
- opening any Jira page outside the Service Management project
- then going back to Project Settings > Email Requests page
- in some cases, the Outlook tab will be selected by default, and when selecting the Other tab, the username will be overwritten by the email address
Suggestion
Modify the way the username is displayed in the UI when switching from the Microsoft tab to the Other tab, as it can be very confusing from the Project Admin, because it looks like the incorrect username is being used in the Email Request configuration (while it is correct in the Database).
- links to
[JSDSERVER-8497] The Service Management Mail Handler automatically overwrites the username field with the value from the email address field (UI bug)
| Remote Link | Original: This issue links to "Page (Atlassian Documentation)" [ 568814 ] |
| Labels | New: ril |
| Remote Link | New: This issue links to "Internal ticket (Web Link)" [ 977751 ] |
| Description |
Original:
h3. Issue Summary
The Service Management Mail Handler (configured in *Project Settings > Email Requests*) automatically overwrites the *username* field with the value from the *email address* field when switching from the *Microsoft* tab to the *Other* tab. (!) Note that the overwriting of the user name only occurs in the UI, but not in the Database, unless the *Update* button is clicked on. For this reason, this behavior does not impact the actual Mail Server configuration used by the Service Desk Mail Handler (which is stored in the Database). h3. Environment This behavior was replicated in Service Management 4.13.0, but it could be impacting older versions too. h3. Steps to replicate - Create a Service Management project - Configure a shared mailbox in *Project Settings > Email Requests* using the *Other* tab with -- testsharedmailbox@test.com as the *email address* -- userwithmailboxaccess@test.com\testsharedmailbox as the *username* - Click on the update button, and make sure that the connection is successful - Click on the *Microsoft* tab, then switch back to the *Other* tab [^Screen Recording.mov] h3. Expected results The *username* field should stay the same and should not be modified. h3. Actual results The *username* field will be overwritten with the value from the *email address* field when switching from the *Microsoft* tab to the *Other* tab: - testsharedmailbox@test.com is showing as the *email address* - testsharedmailbox@test.com is also showing as the *username* (!) Note that this issue can sometimes be replicated by: - opening any Jira page outside the Service Management project - then going back to *Project Settings > Email Requests* page - in some cases, the *Outlook* tab will be selected by default, and when selecting the *Other* tab, the username will be overwritten by the email address h3. Workaround No workaround known at this time |
New:
h3. Issue Summary
The Service Management Mail Handler (configured in *Project Settings > Email Requests*) automatically overwrites the *username* field with the value from the *email address* field when switching from the *Microsoft* tab to the *Other* tab (this behavior is intended by design). (!) Note that the overwriting of the user name only occurs in the UI, but not in the Database, unless the *Update* button is clicked on. For this reason, this behavior does not impact the actual Mail Server configuration used by the Service Desk Mail Handler (which is stored in the Database). h3. Environment This behavior was replicated in Service Management 4.13.0, but it could be impacting older versions too. h3. Steps to replicate - Create a Service Management project - Configure a shared mailbox in *Project Settings > Email Requests* using the *Other* tab with -- testsharedmailbox@test.com as the *email address* -- userwithmailboxaccess@test.com\testsharedmailbox as the *username* - Click on the update button, and make sure that the connection is successful - Click on the *Microsoft* tab, then switch back to the *Other* tab [^Screen Recording.mov] h3. Expected results The *username* field should stay the same and should not be modified. h3. Actual results The *username* field will be overwritten with the value from the *email address* field when switching from the *Microsoft* tab to the *Other* tab: - testsharedmailbox@test.com is showing as the *email address* - testsharedmailbox@test.com is also showing as the *username* (!) Note that this issue can sometimes be replicated by: - opening any Jira page outside the Service Management project - then going back to *Project Settings > Email Requests* page - in some cases, the *Outlook* tab will be selected by default, and when selecting the *Other* tab, the username will be overwritten by the email address h3. Suggestion Modify the way the username is displayed in the UI when switching from the *Microsoft* tab to the *Other* tab, as it can be very confusing from the Project Admin, because it looks like the incorrect username is being used in the *Email Request* configuration (while it is correct in the Database). |
| Description |
Original:
h3. Issue Summary The Service Management Mail Handler (configured in *Project Settings > Email Requests*) automatically overwrites the *username* field with the value from the *email address* field when switching from the *Microsoft* tab to the *Other* tab. (!) Note that it is only a UI bug, since the *username* field is only overwritten in the UI, but not in the Database, unless the *Update* button is clicked on. For this reason, this bug does not impact the actual Mail Server configuration used by the Service Desk Mail Handler (which is stored in the Database). h3. Environment The bug was replicated in Service Management 4.13.0, but it could be impacting older versions too. h3. Steps to replicate - Create a Service Management project - Configure a shared mailbox in *Project Settings > Email Requests* using the *Other* tab with -- testsharedmailbox@test.com as the *email address* -- userwithmailboxaccess@test.com\testsharedmailbox as the *username* - Click on the update button, and make sure that the connection is successful - Click on the *Microsoft* tab, then switch back to the *Other* tab SCREEN_RECORDING h3. Expected results The *username* field should stay the same and should not be modified. h3. Actual results The *username* field will be overwritten with the value from the *email address* field when switching from the *Microsoft* tab to the *Other* tab: - testsharedmailbox@test.com is showing as the *email address* - testsharedmailbox@test.com is also showing as the *username* (!) Note that this issue can sometimes be replicated by: - opening any Jira page outside the Service Management project - then going back to *Project Settings > Email Requests* page - in some cases, the *Outlook* tab will be selected by default, and when selecting the *Other* tab, the username will be overwritten by the email address h3. Workaround No workaround known at this time |
New:
h3. Issue Summary
The Service Management Mail Handler (configured in *Project Settings > Email Requests*) automatically overwrites the *username* field with the value from the *email address* field when switching from the *Microsoft* tab to the *Other* tab. (!) Note that the overwriting of the user name only occurs in the UI, but not in the Database, unless the *Update* button is clicked on. For this reason, this behavior does not impact the actual Mail Server configuration used by the Service Desk Mail Handler (which is stored in the Database). h3. Environment This behavior was replicated in Service Management 4.13.0, but it could be impacting older versions too. h3. Steps to replicate - Create a Service Management project - Configure a shared mailbox in *Project Settings > Email Requests* using the *Other* tab with -- testsharedmailbox@test.com as the *email address* -- userwithmailboxaccess@test.com\testsharedmailbox as the *username* - Click on the update button, and make sure that the connection is successful - Click on the *Microsoft* tab, then switch back to the *Other* tab [^Screen Recording.mov] h3. Expected results The *username* field should stay the same and should not be modified. h3. Actual results The *username* field will be overwritten with the value from the *email address* field when switching from the *Microsoft* tab to the *Other* tab: - testsharedmailbox@test.com is showing as the *email address* - testsharedmailbox@test.com is also showing as the *username* (!) Note that this issue can sometimes be replicated by: - opening any Jira page outside the Service Management project - then going back to *Project Settings > Email Requests* page - in some cases, the *Outlook* tab will be selected by default, and when selecting the *Other* tab, the username will be overwritten by the email address h3. Workaround No workaround known at this time |
| Affects Version/s | Original: 4.13.0 [ 93703 ] | |
| Affects Version/s | Original: 4.13.4 [ 94790 ] | |
| Workflow | Original: JAC Bug Workflow v3 [ 4146546 ] | New: JAC Suggestion Workflow 3 [ 4148371 ] |
| Issue Type | Original: Bug [ 1 ] | New: Suggestion [ 10000 ] |
| Priority | Original: Low [ 4 ] | |
| Status | Original: Gathering Impact [ 12072 ] | New: Gathering Interest [ 11772 ] |
| Status | Original: Needs Triage [ 10030 ] | New: Gathering Impact [ 12072 ] |
| Support reference count | New: 1 |
| Remote Link | New: This issue links to "Page (Atlassian Documentation)" [ 568814 ] |
| Attachment | New: Screen Recording.mov [ 408585 ] |