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  1. Jira Service Management Data Center
  2. JSDSERVER-8416

Selecting the objects while using the search icon deselects the previous selection

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    • Icon: Bug Bug
    • Resolution: Not a bug
    • Icon: Low Low
    • None
    • 4.16.0
    • Assets - Core experiences
    • None

      Issue Summary

      Selecting the objects while using the search icon deselects the previous selection in Jira and the customer portal.

      Steps to Reproduce

      1. Configure an Insight Field with multiple options marked
      2. Create a new request on the customer portal and open the object picker window using the search Icon
      3. Select 2-3 objects.
      4. Search for an object using the search bar
      5. Select found object
      6. Now remove the letters typed in the text area and press Enter
      7. Notice all the selected objects are gone.

      Please find the screen recording explaining the issue Screen Recording 2021-06-21 at 5.47.39 PM.mov

      Expected Results

      All the selection should be persistent

      Actual Results

      The selected objects disappear and none of the objects would be selected

      Workaround

      Do not use the search Icon option. Try to populate the values by typing in the issue creation page.

        1. Screen Recording 2021-06-21 at 5.47.39 PM.mov
          21.90 MB
          Krina

          Form Name

            [JSDSERVER-8416] Selecting the objects while using the search icon deselects the previous selection

            Sam Nazha (Inactive) made changes -
            Resolution New: Not a bug [ 12 ]
            Status Original: Gathering Impact [ 12072 ] New: Closed [ 6 ]
            Sam Nazha (Inactive) made changes -
            Link New: This issue details JSDSERVER-10884 [ JSDSERVER-10884 ]
            Kunal Kanojia made changes -
            Status Original: Needs Triage [ 10030 ] New: Gathering Impact [ 12072 ]
            Bugfix Automation Bot made changes -
            Support reference count New: 1
            Krina made changes -
            Description Original: h3. Issue Summary
            Selecting the objects while using the search icon deselects the previous selection in Jira and the customer portal.

            h3. Steps to Reproduce
            # Configure an Insight Field with multiple options marked
            # Create a new request on the customer portal and open the object picker window using the search Icon
            # Select 2-3 objects.
            # Search for an object using the search bar
            # Select found object
            # Now remove the letters typed in the text area and press Enter
            # Notice all the selected objects are gone.

            Please find the screen recording explaining the issue [^Screen Recording 2021-06-21 at 5.47.39 PM.mov]

            h3. Expected Results
            All the selection should be persistent

            h3. Actual Results
            The selected objects disappear and none of the objects would be selected

            h3. Workaround
            Do not use the search Icon option. Try to populate the values by typing in the issue creation page.             		New: h3. Issue Summary
            Selecting the objects while using the search icon deselects the previous selection in Jira and the customer portal.



            h3. Steps to Reproduce
            # Configure an Insight Field with multiple options marked
            # Create a new request on the customer portal and open the object picker window using the search Icon
            # Select 2-3 objects.
            # Search for an object using the search bar
            # Select found object
            # Now remove the letters typed in the text area and press Enter
            # Notice all the selected objects are gone.

            Please find the screen recording explaining the issue [^Screen Recording 2021-06-21 at 5.47.39 PM.mov]

            h3. Expected Results
            All the selection should be persistent

            h3. Actual Results
            The selected objects disappear and none of the objects would be selected

            h3. Workaround
            Do not use the search Icon option. Try to populate the values by typing in the issue creation page.
            Krina made changes -
            Description Original: h3. Issue Summary
            Selecting the objects while using the search icon deselects the previous selection in Jira and the customer portal.

            h3. Steps to Reproduce
            # Configure an Insight Field with multiple options marked
            # Create a new request on the customer portal and open the object picker window using the search Icon
            # Select 2-3 objects.
            # Search for an object using the search bar
            # Select found object
            # Now remove the letters typed in the text area and press Enter
            # Notice all the selected objects are gone.

            Please find the screen recording [^Screen Recording 2021-06-21 at 5.47.39 PM.mov]

            h3. Expected Results
            All the selection should be persistent

            h3. Actual Results
            The selected objects disappear and none of the objects would be selected

            h3. Workaround
            Do not use the search Icon option. Try to populate the values by typing in the issue creation page.             		New: h3. Issue Summary
            Selecting the objects while using the search icon deselects the previous selection in Jira and the customer portal.

            h3. Steps to Reproduce
            # Configure an Insight Field with multiple options marked
            # Create a new request on the customer portal and open the object picker window using the search Icon
            # Select 2-3 objects.
            # Search for an object using the search bar
            # Select found object
            # Now remove the letters typed in the text area and press Enter
            # Notice all the selected objects are gone.

            Please find the screen recording explaining the issue [^Screen Recording 2021-06-21 at 5.47.39 PM.mov]

            h3. Expected Results
            All the selection should be persistent

            h3. Actual Results
            The selected objects disappear and none of the objects would be selected

            h3. Workaround
            Do not use the search Icon option. Try to populate the values by typing in the issue creation page.
            Krina made changes -
            Description Original: h3. Issue Summary
            Selecting the objects while using the search icon deselects the previous selection in Jira and the customer portal.

            h3. Steps to Reproduce
            # Configure an Insight Field with multiple options marked
            # Create a new request on the customer portal and open the object picker window using the search Icon
            # Select 2-3 objects.
            # Search for an object using the search bar
            # Select found object
            # Now remove the letters typed in the text area and press Enter
            # Notice all the selected objects are gone.



            h3. Expected Results
            All the selection should be persistent

            h3. Actual Results
            The selected objects disappear and none of the objects would be selected

            h3. Workaround
            Do not use the search Icon option. Try to populate the values by typing in the issue creation page.             		New: h3. Issue Summary
            Selecting the objects while using the search icon deselects the previous selection in Jira and the customer portal.

            h3. Steps to Reproduce
            # Configure an Insight Field with multiple options marked
            # Create a new request on the customer portal and open the object picker window using the search Icon
            # Select 2-3 objects.
            # Search for an object using the search bar
            # Select found object
            # Now remove the letters typed in the text area and press Enter
            # Notice all the selected objects are gone.

            Please find the screen recording [^Screen Recording 2021-06-21 at 5.47.39 PM.mov]

            h3. Expected Results
            All the selection should be persistent

            h3. Actual Results
            The selected objects disappear and none of the objects would be selected

            h3. Workaround
            Do not use the search Icon option. Try to populate the values by typing in the issue creation page.
            Krina created issue -

              Unassigned Unassigned
              kmehta Krina
              Affected customers:
              1 This affects my team
              Watchers:
              8 Start watching this issue

                Created:
                Updated:
                Resolved: