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Suggestion
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Resolution: Unresolved
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None
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1
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Problem Definition
When the JSM customer portal is access by a user who does not belong to the "jira-users" or "jira-servicedesk-users" group (a customer) they cannot search an Insight Object custom field.
Example of "customer" access to right and a Jira user to the left.
Suggested Solution
Allow "customers" to search/select any defined Insight Object custom field present on the customer portal
Workaround
One can enable the Insight Object Picker to be available on the Portal (see Custom field configuration screen)
Be aware of JSDSERVER-8496 - as all attributes will be exposed this way 
- links to
[JSDSERVER-8413] As an Admin I want to allow JSM customers to view and select options in an Insight Object custom field in the Customer Portal
| Support reference count | New: 1 |
| Labels | New: ril |
| Remote Link | New: This issue links to "Internal ticket (Web Link)" [ 977714 ] |
| Description |
Original:
h3. Problem Definition
When the JSM customer portal is access by a user who does not belong to the "jira-users" or "jira-servicedesk-users" group (a customer) they cannot search an Insight Object custom field. Example of "customer" access to right and a Jira user to the left. !screenshot-1.png|thumbnail! h3. Suggested Solution Allow "customers" to search/select any defined Insight Object custom field present on the customer portal h3. Workaround One can enable the Insight Object Picker to be available on the Portal (see Custom field configuration screen) Be aware of |
New:
h3. Problem Definition
When the JSM customer portal is access by a user who does not belong to the "jira-users" or "jira-servicedesk-users" group (a customer) they cannot search an Insight Object custom field. Example of "customer" access to right and a Jira user to the left. !screenshot-1.png|thumbnail! h3. Suggested Solution Allow "customers" to search/select any defined Insight Object custom field present on the customer portal h3. Workaround One can enable the Insight Object Picker to be available on the Portal (see [Custom field configuration|https://confluence.atlassian.com/servicemanagementserver/default-insight-custom-field-1044784428.html] screen) Be aware of |
| Description |
Original:
h3. Problem Definition
When the JSM customer portal is access by a user who does not belong to the "jira-users" or "jira-servicedesk-users" group (a customer) they cannot search an Insight Object custom field. Example of "customer" access to right and a Jira user to the left. !screenshot-1.png|thumbnail! h3. Suggested Solution Allow "customers" to search/select any defined Insight Object custom field present on the customer portal h3. Workaround No valid workaround as it requires either the user to be added as a Jira user (consume license and no longer a customer) or to utilize a non-Insight custom field and scripting to modify the Insight field. |
New:
h3. Problem Definition
When the JSM customer portal is access by a user who does not belong to the "jira-users" or "jira-servicedesk-users" group (a customer) they cannot search an Insight Object custom field. Example of "customer" access to right and a Jira user to the left. !screenshot-1.png|thumbnail! h3. Suggested Solution Allow "customers" to search/select any defined Insight Object custom field present on the customer portal h3. Workaround One can enable the Insight Object Picker to be available on the Portal (see Custom field configuration screen) Be aware of |
| Attachment | New: screenshot-1.png [ 405739 ] |