Uploaded image for project: 'Jira Service Management Data Center'
  1. Jira Service Management Data Center
  2. JSDSERVER-8413

As an Admin I want to allow JSM customers to view and select options in an Insight Object custom field in the Customer Portal

XMLWordPrintable

    • 1
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      Problem Definition

      When the JSM customer portal is access by a user who does not belong to the "jira-users" or "jira-servicedesk-users" group (a customer) they cannot search an Insight Object custom field.

      Example of "customer" access to right and a Jira user to the left.

      Suggested Solution

      Allow "customers" to search/select any defined Insight Object custom field present on the customer portal

      Workaround

      One can enable the Insight Object Picker to be available on the Portal (see Custom field configuration screen)
      Be aware of JSDSERVER-8496 - as all attributes will be exposed this way

        1. screenshot-1.png
          screenshot-1.png
          264 kB

          Form Name

            [JSDSERVER-8413] As an Admin I want to allow JSM customers to view and select options in an Insight Object custom field in the Customer Portal

            There are no comments yet on this issue.

              Unassigned Unassigned
              jforrester@atlassian.com James Forrester
              Votes:
              0 Vote for this issue
              Watchers:
              1 Start watching this issue

                Created:
                Updated: