• Icon: Suggestion Suggestion
    • Resolution: Unresolved
    • None
    • Canned Responses
    • 1
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      HI,

      When creating canned responses in Jira Service Desk we are only allowed to use a few selected variables. I there a way we can use more variables than is listed there? Can this be implemented?

            [JSDSERVER-8395] MORE VARIABLES for canned responses!!! ⚠

            Notably, (and really surprisingly):  Approver/s names. Since there can be more than one approval point, it would be ideal to somehow specify which approval step, but just getting to the currently waiting-on approver/s would be really useful.

            Justin Warwick added a comment - Notably, (and really surprisingly):  Approver/s names. Since there can be more than one approval point, it would be ideal to somehow specify which approval step, but just getting to the currently waiting-on approver/s would be really useful.

            Pasting pictures here doesn't seem to work!

            Something related -> https://jira.atlassian.com/browse/JSDSERVER-4642

            Deleted Account (Inactive) added a comment - - edited Pasting pictures here doesn't seem to work! Something related ->  https://jira.atlassian.com/browse/JSDSERVER-4642

            Original screenshot not saved! Adding again!

            Deleted Account (Inactive) added a comment - Original screenshot not saved! Adding again!

              Unassigned Unassigned
              0e043e6c-544d-4118-a0ec-3b7df71a0395 Deleted Account (Inactive)
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                Created:
                Updated: