Details
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Bug
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Resolution: Unresolved
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Low
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None
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4.16.0
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None
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Severity 3 - Minor
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Description
The UserPicker is showing the "Add new customer" functionality when used as a custom field (see screenshot). This should not be possible for custom fields as unregistered email addresses can only be used through "Raise on behalf-of" or "Share request" fields. Full details here:Â https://bulldog.internal.atlassian.com/browse/JSDSJAC-226
How to reproduce:
- Create a "User Picker (Single User)" custom field and associate it with the Service Desk screen
- Modify a Request Type in the Service Desk so that the form incorporates that custom field
- Configure the permissions as per screenshot (allow anyone to raise request and search in the portal)
- login to the Customer Portal as admin and raise a new request, when filling up the "User Picker (Single User)" field, type a random email address that is not an existing customer.
Expected:
Nothing should happen and the field should be marked as invalid when submitting the request.
Actual:
The dropdown shows an option "Add new customer <email-address>" allowing the customer to select it let him think that it is possible to do so.
Attachments
Issue Links
- is mentioned by
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JSDS-9233 Loading...