• Type: Bug
• Resolution: Unresolved
• Priority: Low
• Fix Version/s: None
• Affects Version/s: Mindville - Pre Bundled, 4.13.7, 4.19.0, 4.20.2
• Component/s: Assets - Core experiences
• Labels:

  • insight-dc-bug
  • ril

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[JSDSERVER-8342] Changes are not reflected in the 'Reference type' option of a Insight Referenced Objects custom field

Marc Dacanay made changes - 14/Oct/2024 11:02 PM

Labels

Original: insight-dc-bug

New: insight-dc-bug ril

Marc Dacanay made changes - 14/Oct/2024 11:02 PM

Remote Link

New: This issue links to "Internal ticket (Web Link)" [ 955279 ]

Bugfix Automation Bot made changes - 18/Jan/2022 6:31 AM

Support reference count

Original: 2

New: 3

Suddha made changes - 17/Jan/2022 11:14 AM

Labels

New: insight-dc-bug

Suddha made changes - 17/Jan/2022 11:14 AM

Affects Version/s

New: 4.20.2 [ 98290 ]

Pablo Bartolome made changes - 25/Nov/2021 9:38 AM

Link

New: This issue duplicates JSDSERVER-10900 [ JSDSERVER-10900 ]

Pablo Bartolome made changes - 03/Nov/2021 11:29 AM

Description

Original: h3. Issue Summary In an ['Insight Referenced Objects'|https://confluence.atlassian.com/servicemanagementserver/referenced-insight-custom-field-1044784430.html] custom field, regardless single or multiple, the changes made to the _Reference type_ option is not reflected on the custom field configuration page. Administrators had to navigate back 1 page to the configuration summary in order to view the change. h3. Steps to Reproduce # Create an Insight Referenced Objects custom field # Configure the custom field # Make changes to the _Reference type_ option (eg: select any reference) - [^insightcf1.png] # Save the change # Note the value of the _Reference type_ option remains to be "All reference types" despite the 'Successful updated configuration' message - [^insightcf2.png] # Return to Jira Custom Field and note the changes there - [^insightcf3.png] h3. Expected Results _Reference type_ option reflects the selected reference type h3. Actual Results _Reference type_ option shows "All reference types" h3. Workaround Currently there is no known workaround for this behavior. A workaround will be added here when available

New: h3. Issue Summary In an ['Insight Referenced Objects'|https://confluence.atlassian.com/servicemanagementserver/referenced-insight-custom-field-1044784430.html] custom field, regardless single or multiple, the changes made to the _Reference type_ option is not reflected on the custom field configuration page. Administrators had to navigate back 1 page to the configuration summary in order to view the change. h3. Steps to Reproduce # Create an Insight Referenced Objects custom field # Configure the custom field # Make changes to the _Reference type_ option (eg: select any reference) - [^insightcf1.png] # Save the change # Note the value of the _Reference type_ option remains to be "All reference types" despite the 'Successful updated configuration' message - [^insightcf2.png] # Return to Jira Custom Field and note the changes there - [^insightcf3.png] h3. Expected Results _Reference type_ option reflects the selected reference type h3. Actual Results _Reference type_ option shows "All reference types" h3. Workaround Currently there is no known workaround for this behavior. A workaround will be added here when available This does not affect Functionality. If you click to "Return to Jira Customfield" to see the summary of the configuration, it will show the selected Reference Type - correctly

Bugfix Automation Bot made changes - 03/Nov/2021 6:31 AM

Support reference count

Original: 1

New: 2

Pablo Bartolome made changes - 02/Nov/2021 2:46 PM

Affects Version/s		New: 4.19.0 [ 96190 ]
Affects Version/s		New: Mindville - Pre Bundled [ 94821 ]

Sanjay Kumar (Inactive) made changes - 12/Oct/2021 5:17 AM

Status

Original: Needs Triage [ 10030 ]

New: Gathering Impact [ 12072 ]

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