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  1. Jira Service Management Data Center
  2. JSDSERVER-8342

Changes are not reflected in the 'Reference type' option of a Insight Referenced Objects custom field

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Details

    • Bug
    • Resolution: Unresolved
    • Low
    • None
    • Mindville - Pre Bundled, 4.13.7, 4.19.0, 4.20.2

    Description

      Issue Summary

      In an 'Insight Referenced Objects' custom field, regardless single or multiple, the changes made to the Reference type option is not reflected on the custom field configuration page.

      Administrators had to navigate back 1 page to the configuration summary in order to view the change.

      Steps to Reproduce

      1. Create an Insight Referenced Objects custom field
      2. Configure the custom field
      3. Make changes to the Reference type option (eg: select any reference) - insightcf1.png
      4. Save the change
      5. Note the value of the Reference type option remains to be "All reference types" despite the 'Successful updated configuration' message - insightcf2.png
      6. Return to Jira Custom Field and note the changes there - insightcf3.png

      Expected Results

      Reference type option reflects the selected reference type

      Actual Results

      Reference type option shows "All reference types"

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available
      This does not affect Functionality. If you click to "Return to Jira Customfield" to see the summary of the configuration, it will show the selected Reference Type - correctly

      Attachments

        1. insightcf1.png
          insightcf1.png
          254 kB
        2. insightcf2.png
          insightcf2.png
          246 kB
        3. insightcf3.png
          insightcf3.png
          293 kB

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              Unassigned Unassigned
              cchan Chung Park Chan
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              Dates

                Created:
                Updated:

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