For users with large Service Desk Queues, the ability to sort the queue on the fly by clicking a column header is extremely beneficial.

JSM/JSD  already offers this ability, but only some Jira fields such as Description, Priority, Summary and etc... but still doesn't allow users to sort by a custom field such as Text Single Line, which would also be very handy in many cases.

Please find the screen recording attached for an example.

Greetings!