Uploaded image for project: 'Jira Service Management Data Center'
  1. Jira Service Management Data Center
  2. JSDSERVER-809

Flagging VIP Customers as ... VIPS

XMLWordPrintable

    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Hi - need the ability to deliminate high priority customers when they or someone on their behalf logs a ticket through the Portal. There seems no way to flag an account as VIP, and it won't work by having a tickbox "VIP" since the list is determined by the IT Service Desk, not the end customer. Any help as this needs to be built into the SLAs for tickets as well.

            [JSDSERVER-809] Flagging VIP Customers as ... VIPS

            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3011124 ] New: JAC Suggestion Workflow 3 [ 3648546 ]
            Status Original: RESOLVED [ 5 ] New: Closed [ 6 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2664208 ] New: JAC Suggestion Workflow [ 3011124 ]

            Daniel Fenech added a comment -

            Isn't it yet possible to automatically tick the VIP CUSTOMER option on for a certain group or certain users?

            Daniel Fenech added a comment - Isn't it yet possible to automatically tick the VIP CUSTOMER option on for a certain group or certain users?
            Owen made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2323974 ] New: Confluence Workflow - Public Facing v4 [ 2664208 ]
            Status Original: Closed [ 6 ] New: Resolved [ 5 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 2053240 ] New: JSD Suggestion Workflow - TEMP [ 2323974 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2048287 ] New: JSD Suggestion Workflow [ 2053240 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 1280350 ] New: JSD Suggestion Workflow - TEMP [ 2048287 ]
            jonah (Inactive) made changes -
            Description Original: Hi - need the ability to deliminate high priority customers when they or someone on their behalf logs a ticket through the Portal. There seems no way to flag an account as VIP, and it won't work by having a tickbox "VIP" since the list is determined by the IT Service Desk, not the end customer. Any help as this needs to be built into the SLAs for tickets as well. New: {panel:bgColor=#e7f4fa}
              *NOTE:* This suggestion is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-809].
              {panel}

            Hi - need the ability to deliminate high priority customers when they or someone on their behalf logs a ticket through the Portal. There seems no way to flag an account as VIP, and it won't work by having a tickbox "VIP" since the list is determined by the IT Service Desk, not the end customer. Any help as this needs to be built into the SLAs for tickets as well.
            jonah (Inactive) made changes -
            Link New: This issue relates to JSDCLOUD-809 [ JSDCLOUD-809 ]
            Marty (Inactive) made changes -
            Component/s New: Atlassian Account [ 35992 ]
            Component/s Original: User Management [ 32692 ]

              Unassigned Unassigned
              09bbda873945 jon-paul cameron
              Votes:
              2 Vote for this issue
              Watchers:
              8 Start watching this issue

                Created:
                Updated:
                Resolved: