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      Hi - need the ability to deliminate high priority customers when they or someone on their behalf logs a ticket through the Portal. There seems no way to flag an account as VIP, and it won't work by having a tickbox "VIP" since the list is determined by the IT Service Desk, not the end customer. Any help as this needs to be built into the SLAs for tickets as well.

            [JSDSERVER-809] Flagging VIP Customers as ... VIPS

            Isn't it yet possible to automatically tick the VIP CUSTOMER option on for a certain group or certain users?

            Daniel Fenech added a comment - Isn't it yet possible to automatically tick the VIP CUSTOMER option on for a certain group or certain users?

            Thanks for this - how can I show on the actual ticket against the Customer that they are VIP? Need someway to highlight easily for the Agent / Collaborators ...

            jon-paul cameron added a comment - Thanks for this - how can I show on the actual ticket against the Customer that they are VIP? Need someway to highlight easily for the Agent / Collaborators ...

            shihab added a comment -

            Hi,

            You can model "VIP" customers by putting those users in a group, eg. "vip-customers". See https://confluence.atlassian.com/display/JIRA/Managing+Groups for more information about creating groups and managing group membership.

            In your SLA configuration you can define a goal so that anyone in the "vip-customer" group that creates a request will have a shorter SLA target:

            reporter in membersOf("vip-customers")
            

            See https://confluence.atlassian.com/display/SERVICEDESK/SLAs for more information on creating SLA goals.

            shihab added a comment - Hi, You can model "VIP" customers by putting those users in a group, eg. "vip-customers". See https://confluence.atlassian.com/display/JIRA/Managing+Groups for more information about creating groups and managing group membership. In your SLA configuration you can define a goal so that anyone in the "vip-customer" group that creates a request will have a shorter SLA target: reporter in membersOf( "vip-customers" ) See https://confluence.atlassian.com/display/SERVICEDESK/SLAs for more information on creating SLA goals.

            Thanks for qualifying this as an enhancement - was wondering if anyone else had requested something like this? High Priority / VIP Customer flagging.

            jon-paul cameron added a comment - Thanks for qualifying this as an enhancement - was wondering if anyone else had requested something like this? High Priority / VIP Customer flagging.

              Unassigned Unassigned
              09bbda873945 jon-paul cameron
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