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  1. Jira Service Management Data Center
  2. JSDSERVER-785

Allow customers to be invited by username

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Currently I can either have ALL my users as customers or an "invite only" list.

      Given the following user, "bsmith", "Bob Smith", "bob@abc123.com" I cannot add him as a customer because bsmith isn't a valid email address and bob@abc123.com creates a whole new user with that address as the username.

            [JSDSERVER-785] Allow customers to be invited by username

            Alex Cooksey made changes -
            Resolution Original: Won't Do [ 10000 ] New: Low Engagement [ 10300 ]
            Status Original: Closed [ 6 ] New: Closed [ 6 ]
            Charlie Marriott made changes -
            Resolution New: Won't Do [ 10000 ]
            Status Original: Gathering Interest [ 11772 ] New: Closed [ 6 ]
            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3010910 ] New: JAC Suggestion Workflow 3 [ 3648268 ]
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2664688 ] New: JAC Suggestion Workflow [ 3010910 ]
            Owen made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2325573 ] New: Confluence Workflow - Public Facing v4 [ 2664688 ]
            Status Original: Open [ 1 ] New: Gathering Interest [ 11772 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 2053478 ] New: JSD Suggestion Workflow - TEMP [ 2325573 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2048594 ] New: JSD Suggestion Workflow [ 2053478 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 1280034 ] New: JSD Suggestion Workflow - TEMP [ 2048594 ]
            jonah (Inactive) made changes -
            Description Original: Currently I can either have ALL my users as customers or an "invite only" list.

            Given the following user, "bsmith", "Bob Smith", "bob@abc123.com" I cannot add him as a customer because bsmith isn't a valid email address and bob@abc123.com creates a whole new user with that address as the username.             		New: {panel:bgColor=#e7f4fa}
              *NOTE:* This suggestion is for *JIRA Service Desk Server*. Using *JIRA Service Desk Cloud*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDCLOUD-785].
              {panel}

            Currently I can either have ALL my users as customers or an "invite only" list.

            Given the following user, "bsmith", "Bob Smith", "bob@abc123.com" I cannot add him as a customer because bsmith isn't a valid email address and bob@abc123.com creates a whole new user with that address as the username.
            jonah (Inactive) made changes -
            Link New: This issue relates to JSDCLOUD-785 [ JSDCLOUD-785 ]

              ywoo Yit Wei
              a2af897440d9 DanielG
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                Created:
                Updated:
                Resolved: