Uploaded image for project: 'Jira Service Management Data Center'
  1. Jira Service Management Data Center
  2. JSDSERVER-7478

REST/Automation - Allow the user to send an API call to trigger an automation rule

    XMLWordPrintable

Details

    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

    Description

      UsecaseUser wishes to manually trigger a rule (override WHEN clause)h2. PrognosisCurrently, there is no way to trigger a rule manually to override the WHEN clause. This would be a FR for manual trigger of specific rules (they can be hidden also to Insight permission users?)h2. Suggested solutionThe REST api is the best case scenario to allow a user to trigger a specific rule. We can add info that the trigger factor was via user X (log the rule trigger).Would also be cool if we added the WHEN clause to be another rule   

      Attachments

        Activity

          People

            Unassigned Unassigned
            da0dd4439f59 Alex Cooksey
            Votes:
            0 Vote for this issue
            Watchers:
            0 Start watching this issue

            Dates

              Created:
              Updated:

              Backbone Issue Sync