SLA not appearing on issues moved to Service Desk project

Experienced Behavior:

Issues moved to a JIRA Service Desk project do not show SLA information when the SLA would be in a stopped state after the issue is moved.

• SLA does show when it would be in a paused or started/running after the issue is moved.

The SLA will appear if there is a start condition that allows the SLA to restart and, after the move, an action is taken that meets this condition. In this situation the SLA appears and begins to count down as expected however the first SLA cycle icon does not appear.

Expected Behavior:

SLA value is calculated and displayed for all issues moved to Service Desk project regardless of SLA state after the move.

Steps to reproduce:

• Create two projects, one of which is a Service Desk
• Create issue in non service desk project
• Take an action on the issue that would meet Service Desk stop condition
• Move issue to service desk project
• The SLA does not appear when viewing the issue

Use Case Example:

"We have a project that is NOT using Jira Service Desk (JSD). If we "work" on it, assign it, comment on it, etc and then move it to a project that is using JSD, the time to first response SLA is not displayed."