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  1. Jira Service Management Data Center
  2. JSDSERVER-7425

Placeholder for Service Desk request types

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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      We would like to filter the Insight CF with service desk request type, e.g.: 

      • We have different services with a custom attribute: TYPE.
      • We defined Service 1 which has an TYPE = Software attribute.
      • We created Insight custom field to return those services according to the request type.We would like to define "Filter Issue Scope (IQL)" like:
        • Type = ${requestType}
        • So that, service desk portal user should only see the Service 1 in the select list when opens a request which is a SOFTWARE.

            [JSDSERVER-7425] Placeholder for Service Desk request types

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              Unassigned Unassigned
              da0dd4439f59 Alex Cooksey
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