Placeholder for Service Desk request types

XMLWordPrintable

    • 3
    • 10

      We would like to filter the Insight CF with service desk request type, e.g.: 

      • We have different services with a custom attribute: TYPE.
      • We defined Service 1 which has an TYPE = Software attribute.
      • We created Insight custom field to return those services according to the request type.We would like to define "Filter Issue Scope (IQL)" like:
        • Type = ${requestType}
        • So that, service desk portal user should only see the Service 1 in the select list when opens a request which is a SOFTWARE.

              Assignee:
              Unassigned
              Reporter:
              Alex Cooksey (Inactive)
              Votes:
              27 Vote for this issue
              Watchers:
              19 Start watching this issue

                Created:
                Updated: