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Suggestion
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Resolution: Unresolved
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None
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2
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9
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We would like to filter the Insight CF with service desk request type, e.g.:
- We have different services with a custom attribute: TYPE.
- We defined Service 1 which has an TYPE = Software attribute.
- We created Insight custom field to return those services according to the request type.We would like to define "Filter Issue Scope (IQL)" like:
- Type = ${requestType}
- So that, service desk portal user should only see the Service 1 in the select list when opens a request which is a SOFTWARE.
- links to
Form Name |
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[JSDSERVER-7425] Placeholder for Service Desk request types
UIS | Original: 4 | New: 2 |
Support reference count | New: 9 |
UIS | Original: 2 | New: 4 |
Labels | Original: affects-server insight-h | New: affects-server insight-h ril |
Remote Link | New: This issue links to "Internal ticket (Web Link)" [ 977069 ] |
UIS | Original: 3 | New: 2 |
UIS | Original: 5 | New: 3 |
UIS | Original: 3 | New: 5 |
UIS | Original: 2 | New: 3 |
UIS | Original: 0 | New: 2 |