Placeholder for Service Desk request types

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      We would like to filter the Insight CF with service desk request type, e.g.: 

      • We have different services with a custom attribute: TYPE.
      • We defined Service 1 which has an TYPE = Software attribute.
      • We created Insight custom field to return those services according to the request type.We would like to define "Filter Issue Scope (IQL)" like:
        • Type = ${requestType}
        • So that, service desk portal user should only see the Service 1 in the select list when opens a request which is a SOFTWARE.

            Assignee:
            Unassigned
            Reporter:
            Alex Cooksey (Inactive)
            Votes:
            26 Vote for this issue
            Watchers:
            18 Start watching this issue

              Created:
              Updated: